About the role
We have an exciting opportunity for a Cash & Billing Team Leader to join our Finance team at our Business Services Centre in Caerphilly. In this role, you will play a key part in ensuring that cash is accurately allocated and billing is completed right first time, supporting the overall financial health and control of the business.
As Team Leader, you will oversee the day‑to‑day operations of the Cash & Billing team, ensuring deadlines are achieved, performance is monitored against KPIs, and efficiencies and continuous improvements are delivered. Your leadership will be instrumental in enabling the team to meet its objectives while maintaining high standards of internal and external customer service.
Key Responsibilities (but not limited)
Lead, coach, and support the Cash & Billing team to meet deadlines and optimise performance
Set clear expectations and priorities, ensuring key tasks and objectives are communicated effectively
Monitor and manage performance against KPIs, taking action where required
Implement and maintain robust processes to improve efficiency, accuracy, and customer experience
Complete daily general ledger postings from bank clearing accounts
Manage weekly reconciliations and customer portals
Liaise proactively with internal departments and site personnel to resolve queries and issues
Promote a culture of continuous improvement and strong financial control
Champion team engagement and foster collaborative working relationships across Business Services.
About you
We’re looking for a results‑driven and collaborative finance professional with strong experience in cash allocation, billing, or transactional finance environments. You bring a proactive leadership style, combining operational expertise with a passion for continuous improvement and team development. Confident in building trusted relationships, you communicate effectively with stakeholders at all levels and take pride in delivering accurate, high‑quality work to tight deadlines. Adaptable and positive, you thrive in a fast‑paced environment and are motivated by driving performance, improving processes, and supporting your team through change.
Minimum requirements
Proven experience in cash allocation, billing, or a transactional finance function
Strong relationship‑building skills, with the ability to engage, influence, and collaborate effectively with stakeholders at all levels
Excellent time management and prioritisation skills, with the ability to manage multiple deadlines simultaneously
Confident and effective communicator, both verbally and in writing
Strong IT capability, with advanced Excel skills
High attention to detail, ensuring accuracy, quality, and compliance
Demonstrated ability to identify, implement, and embed continuous improvement initiatives
Positive, flexible approach with the ability to embrace and support change
Desirable requirements
Experience in a team leader or supervisory role, managing people to achieve KPIs and performance targets
Experience working with SAP
Proficiency in a European language, with Dutch being particularly advantageous
If you’re a motivated leader with a passion for improving processes and driving team success, we’d love to hear from you.
Benefits
A competitive salary
33 days holiday, (option to work bank holidays)
Hybrid working
Pension scheme, life assurance, income protection
Employee assistance programme and digital GP access
Cycle to work scheme and discounts on shopping, travel and more
On site parking
Location: Caerphilly - we operate on a hybrid basis, with 3 days in the office and 2 at home
About us
We’re DS Smith, we believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America
To fulfil our purpose we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
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