Cash Applications Representative III

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

The "Cash Applications Representative III" will play a key role within the “Order to Cash” Department, in applying the day to day recording of cash receipts for allocated countries. In this role you will be responsible for Accounts Receivable transaction processing such as payment posting, unapplied cash resolution, and debit/credit offsets; to work with the Cash Apps ticket tools like Hub /or Snow and process payments or cases related to customers who pay with credit cards. You must maintain communication with external and internal customers, including: Collections, Credit, RTR and other Thermo Fisher departments to comply with the different processes and resolve the various medium complexity cases that may arise in the most timely manner.

Key Responsibilities

• Execute the application of payments correctly to outstanding invoices.

• Perform an analysis of the average complexity of the information on payments received, cases or applications in order to resolve various situations that may arise to avoid the incorrect application of payments and/or escalations.

• Reconcile bank accounts to ensure that payments are applied in a timely manner.

• Support the monthly closing process by fulfilling all established tasks according to the business unit.

• Resolve all requests made by internal or external customers according to the processes and policies of the company.

• Develop knowledge in systems and / or platforms of the company for the assigned processes according to the division. To know the "end to end" of your processes.

• Follow up on pending credits to be applied and give visibility to Collections, to comply with the defined KPIS.

• Provide timely visibility to senior analysts or leaders of difficult or doubtful cases before processing them, in order to obtain the most accurate response.

• Manage own email inbox, as well as shared departmental emails; this requires an appropriate sense of urgency and prioritize, good customer service and organization in compliance with the established SLA.

• Be an ally to internal or external customers, to give visibility of the status of payments and requests that have been created in the Cash Apps Hub tool and email. Discussions with other involved parties may be generated directly by video or telephone for the purpose of clarifying any details necessary for resolution and with an appropriate sense of urgency.

• Complete Cash Apps Hub tickets and other requests (including credit card and shared mailboxes), within established SLAs through the correct process, with attention to detail to provide the expected quality according to the request.

• Process card payments considering the list of exceptions and if there are no any exceptions then obtain the proper approval before processing them.

• Verify that approvals are in accordance with the matrices established for the applicable processes before completing the application; otherwise, the application will not be processed and will be returned to the applicant with the appropriate reasons.

• Assist with requests for internal or external audits, compiling the support of the requested samples.

• Participate in the updating of position manuals or process support documentation when required.

• Identify opportunities for improvement of PPI processes related to your department, proposing solutions and best practices.

• Help in training new hires with respect to established processes and policies according to their level.

• Provide support and make any other request that is required by the needs of the company.

• Comply with company ethics and integrity standards; using the open-door policy in the execution of the processes.

Minimum Requirements/Qualifications

• High School Diploma required; Bachelor’s in Business Administration, finance, accounting, economy, mathematics preferable, or years of equivalent / demonstrable experience in the position.

• 2 – 3 years of experience in cash applications.

• Previous work experience in Shared Service Centers.

• B2+ English Level.

• Demonstrate proficiency with MS Office (Word, Excel, and Outlook).

• Proven experience and capability to handle at least one ERP (SAP, Oracle, JD Edwards, KODA, BAAN, QAD, Intuitive, Mainframe).

Competences

• Build loyalty: Provide trust between internal and external customers.

• Embrace practical process improvement: Embrace continuous improvement using the internal model to improve processes and resolve issues.

• Communicates Openly: Communicate honestly and appropriately with colleagues, leader and managers.

• Foster growth: Demonstrate passion, commitment, a strong interest in results and understanding of objectives.

• Stimulate personal growth, including one's own: Practice self-development, as well as promote the development and growth of colleagues.

• Leverage Business Efficiency: Make profitable business decisions, apply contingency plans to strategies, and make data-driven decisions.

• Promote continuous learning: Raise the bar regarding processes and results.

• Build organizational relationships: Promote collaboration, foster teamwork, and lead by example.

• Put the Customer First: Think and act with a customer-centric mindset to deliver exceptional customer experiences.

• Own Your Results: Take personal accountabilities for all you do and always exercise good judgement.

• Find a Better Way Every Day: Be intellectually curious and embrace Practical Process Improvement (PPI).