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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Position Title: Case Manager – Veteran Support Team - Townsville
Classification: SCHADS Award – Social and Community Services Level 4
Location: Aitkenvale, Townsville
Status: Full-Time, Permanent
Why this role matters
The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.
About the Role
This role provides case management to veterans and their families within a community setting, helping them secure stable housing, enhance social inclusion, and maintain long-term housing stability.
Support is delivered through person-led, trauma-informed, and strengths-based practices, with a focus on resilience and collaboration within a multidisciplinary team to ensure service delivery reflects the vision, mission, and values of The Salvation Army.
How You Will Make an Impact
Build and maintain respectful relationships that promote choice, empowerment, and active participation for individuals accessing the service.
Deliver case management support in line with The Salvation Army’s Model of Care and best-practice principles.
Conduct comprehensive assessments of needs, risks, and vulnerabilities.
Provide flexible and responsive case management that adapts to changing circumstances, barriers, and goals related to housing and wellbeing.
Undertake ongoing assessments from intake through to exit to ensure evolving needs and vulnerabilities are effectively addressed.
What You Will Bring
Qualifications: Degree in Social Work, Welfare, Community Development, or a related field (preferred); or extensive sector experience and skills gained through prior roles, service, and professional development.
Experience: Proven experience within the social services sector, ideally within Homelessness and/or Veteran Support Services.
QLD Working with Children Check (Blue Card) – required as the site provides overnight accommodation for young people and/or in-home family support
Current Driver’s Licence
Completion of all mandatory training modules
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
Flexible (add remote / hybrid / onsite / WFH if applicable) working arrangements.
Access to EAP and health & wellness initiatives incl Fitness Passport
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
How to apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration