Case Services Specialist

COMPENSATION:  

Hiring Range: 21.82 – 26.20 USD Hourly

Compensation will be determined based on education, experience and skills. 

BENEFITS: 

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more.  For more information, click Here for our Total Rewards summary.   

ESSENTIAL DUTIES: 

Records and Documentation:  

• Maintain records, forms and documents in a prescribed manner.  

• Prepare written documentation ensuring accuracy and clarity, emphasizing verification of information and resolving unclear or contradictory information.  

• Recognize data that are a potential conflict of interest and follow internal agency policyregarding case file storage and processing.  

• Maintain Jefferson County CYFAP Fleet Vehicles, by checking in/out vehicles, keep records of daily usage, schedule maintenance, drop off and pick up vehicles from the fleet department as well as other duties.  

• Track all car seats to make sure they are well kept, available when needed, and to make sure they have not expired.  

• Order office supplies for the entire CYFAP organization when necessary.  

• Sort and deliver mail within CYFAP.  

• Creating and assigning household numbers and obtaining State ID’s for clients from the State. 

• Process court orders, ARMARS, sorting and researching Medical Billing as well as other needed CYFAP orders.  

• Direct foot traffic and phone calls at the front desk, answering questions for clients and staff. 

• Serves as a liaison to the public and agency personnel to provide fingerprint processing and registration. Determines accuracy and acceptability of prints, ensures all documentation is complete and accurate, maintains records for each individual and distributes fingerprint reports to appropriate staff. 

• Interact with all levels of State and county staff, child advocate specialists, clients, and citizens. 

• Facilitates and coordinates state sanctioned administrative review process for all children placed in the county’s legal custody. Manages and organizes review schedule coordinates with caseworkers and families, compiles findings and disseminates reports   to proper personnel. 

Research and Data Review:  

• Perform in-depth research and collect relevant documents in order to determine eligibility for State and Federal programs including Social Security and Medicaid waiver enrollment.  

• Researches secure databases to ensure legitimate information is being obtained for specific CYF requests, such as background checks, birth certificate requests, and service authorizations, etc. Interprets, evaluates and writes reports based on information obtained through research.  

Liaison to Public and Agency Personnel:  

• Interacts with all levels of state and county staff and providers/contractors. 

• Serves as a liaison to the public and agency personnel to provide fingerprint processing and registration, and notary public duties. 

• Provide broad administrative support for case workers, providers and vendors.  

• Other duties and responsibilities as assigned. 

QUALIFICATIONS: 

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. 

Minimum Qualifications:  

Experience: 1 year of related work experience is required. Related experience includes customer service and/or data entry into complex computer databases. 

Education: Associates Degree 

*Note: An equivalent combination of education and experience is acceptable. 

Preferred knowledge, skills and abilities: 

• Experience in a social/Human services field  

• A degree from higher education  

• Strong customer service skills  

• Independent critical thinking and analysis  

• Experience with Microsoft Office/Microsoft 365  

• Experience in entering and tracking data  

• Strong time management and prioritization skills  

• Ability to set and meet goals and deadlines, manage appointments, create  
  schedules, coordinate and facilitate meetings, and make decisions 
   

Additional Job Information: 

• Criminal History and MVR Background Checks are required for every position. 

• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Driver’s license within 30-days of hire or beginning to serve as an intern or volunteer. 

• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references. 

• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.  

• All Jefferson County Employees must apply through their internal profile. 

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us. This contact is for accommodation requests only and cannot provide application status updates.