Case Manager, TD Wealth Insurance Services

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD General

Pay Details:

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting to the Life Operations Manager the Case Manager works closely with insurance carriers and TDWIS sales channels, Estate Planning Advisors and Relationship Managers, to provide high quality client service.  In addition, they act as a liaison between the sales force and the various product providers to ensure compliance with Insurance Industry and Bank legislation to protect the interest of the client during the sale and life of the insurance policy.   Performing preliminary policy reviews for the transferring in of policies outside TDWISI, the Case Manager helps to ensure Regulatory compliance.  The Case Manager also communicates policy information to all relevant Relationship Managers and Estate Planning Advisors, capturing such information on a centralized database system for auditing purposes.  Successful candidates will be able to quickly grasp the nuances of third-party insurance products, adherence to current TD AML, Compliance and Regulatory issues as it pertains to 3rd party Insurance administered within TD Waterhouse Insurance Services Inc.

The general accountabilities of this role include but are not limited to the following:

• Provide comprehensive support to the EPA sales offices and Relationship Managers nationally in the review and administration of documents sent to and received from Insurance Carriers with whom TDWISI does business.

• Process all incoming documentation in a timely manner, prioritizing and managing workload to meet SLA requirements for service and productivity.

• Review of applications; ensuring proper referral channels are maintained to conform to the Bank Act and to facilitate accurate payment of commissions to Advisors.

• Identify, communicate and follow-up on outstanding bank and industry regulatory requirements.

• Ensure compliance with Anti-Money Laundering regulations, through review of the New Policy Owner Form and escalate issues as required.

• Assist in risk mitigation by identifying and escalating key areas of concern e.g. Performance, suitability, extra-provincial licensing issues for compliance purposes.

• Responsible for ensuring compliant Advisor licensing to satisfy FSCO regulations through verifying and monitoring relevant documents. 

• Identify and escalate as needed cases where special attention is required by the National Office, the EPAs office or the Relationship Managers office

• Input of information on Wealthserv and other Operations internal systems in a consistent, clear and accurate manner. Creating accounts etc.

• Assess and analyze requests for transfer in of policies to ensure suitability to client and TDWIS business.

• Provide access to carriers for new advisors.

• Produce and update volume matrix and workflow reports for Management reporting

• Manage all Inforce Client Policy Service, including but not limited to:

  • Distribution and documentation of inforce client policy statements, premium and lapse notifications ensuring any risks to the client are addressed by the EPA or Servicing Advisor office thereby supporting the file requirement audit process for inforce service work.

Experience/ Accreditation Requirements: 

• Strong oral and written communications skills coupled with excellent customer service skills are essential.

• Dedicated to a team environment and culture with proven ability to work well with others.

• Ability to communicate effectively with end user clients during service calls and provide resolutions to problems.

• Ability to work cooperatively within a team, communicating ideas and providing coverage as required.

• Ability to prioritize workflow.

• Accuracy and attention to detail are critical to this role.

• Strong knowledge of TD WISI business requirements and how it relates to third parties is a plus.

• Personal insurance experience is a plus.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet