Case Manager

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Position: Case Worker / Case Manager

Location: Toowoomba, QLD     Classification: SCHADS Award – Crisis Level 2

Employment Type: Full-time, Permanent
Hours: 38 hrs/week | Monday–Friday | 8:00 AM–8:00 PM (mobile support)

On-call: Rostered availability required

About the Role

Step into a role where your compassion and capability genuinely change lives. Based in Toowoomba, you’ll deliver impactful case management support across both community and residential environments. Your work will empower individuals to secure stable housing, strengthen social connections, and build the confidence needed to maintain long-term independence.

Key Responsibilities

You’ll champion high‑quality service delivery aligned with the National Homelessness Stream Model of Care, ensuring consistency and excellence across all client interactions.

Your role will involve:

• Building strong, trust-based relationships that foster self-determination
• Delivering tailored, evidence-informed case management aligned with TSA best practice
• Completing comprehensive assessments of needs, risks, and vulnerabilities
• Continuously reviewing and adapting support throughout the client journey
• Co-designing practical, achievable case plans that address barriers and build capacity
• Implementing, monitoring, and adjusting case plans in partnership with clients

What You Will Bring

• A degree in Social Work, Community Services, Welfare, or a related field (preferred) OR extensive sector experience with demonstrated professional development
• Proven capability in client assessment, case management, and social service delivery
• A current QLD Working with Children Check (Blue Card)
• Current First Aid Certificate (if designated as a first aider)
• A valid QLD Driver’s Licence

Why This Role Matters

This is your chance to make a meaningful, lasting impact—supporting individuals on their path to stability, independence, and a brighter future. If you’re driven by purpose and ready to contribute to real change in your community, this role offers both challenge and reward.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to apply

Are you ready to be a part of our mission to end homelessness? Please submit your resume and a compelling cover letter explaining your passion for this work and your relevant experience. We look forward to hearing from you and discussing how you can contribute to our team.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration