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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
The Housing Support Program provides culturally safe, trauma informed support to people in Katherine who are experiencing homelessness, mental health challenges, substance use and social disconnection. Many participants are navigating complex life circumstances, and your work helps them build stability, strengthen wellbeing and reconnect with community supports. As a Case Manager, you create real change by helping people feel safe, supported and empowered to move forward.
This role offers the opportunity to work closely with participants in a meaningful and hands on way. You will provide person centred case management to people with a range of needs, from low level psychosocial support to periods of more intensive assistance. Each day brings variety, including outreach, advocacy, case planning, life skills support and building strong connections with local services.
You will be part of a supportive multidisciplinary team within the Katherine Homelessness Housing Support Program, reporting to the Team Leader. Pay is in accordance with a SCHADS Level 4 Award.
Build trusting and respectful relationships that help participants feel supported, understood and motivated to work toward their goals.
Complete intake and assessments to understand each person’s needs, risks, strengths and aspirations.
Develop and implement case plans that promote stability, wellbeing and independence.
Support participants to access health, mental health, AOD, housing and community services.
Advocate on behalf of participants to ensure they receive coordinated and effective support from partner agencies.
Provide outreach support, including transporting participants to appointments and community activities.
Maintain accurate case notes, records and data in line with TSA standards.
Identify and respond to risks, escalating concerns to the Team Leader as required.
Contribute to group activities and life skills programs that build confidence, connection and community engagement.
Participate in continuous improvement, reflective practice and culturally responsive service delivery.
Degree in Social Work, Community Development, Mental Health or related field (or relevant Certificate IV with substantial sector experience).
Experience providing case management or psychosocial support to people experiencing homelessness, AOD issues, mental health challenges or justice involvement.
Understanding of trauma informed practice, strengths-based approaches and culturally safe service delivery.
Experience working with Aboriginal communities and people for whom English is not a first language.
Strong communication skills and the ability to build effective relationships with participants and partner agencies.
Ability to manage competing priorities, maintain accurate documentation and work independently within a team environment.
Current NT Drivers Licence.
Current First Aid Certificate (or willingness to obtain).
The Salvos offer eligible employees a well-balanced package of meaningful benefits, including:
SCHADS Level 4 – Above Award conditions (up to 10%)
Remote Area Housing Benefit for employees who live and work in the area (up to $31,800 tax free) and Entertainment Benefit (up to $2,650 tax free)
Relocation assistance for eligible employees (up to $5,000)
Generous paid parental leave (12 weeks for primary carers)
Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs
Flexible working arrangements
Access to EAP and health and wellness initiatives
Ongoing training and development to support your growth
A rewarding, purpose driven career that makes a positive and lasting social impact
Please submit your resume and a cover letter outlining how your experience aligns with the requirements of this role, particularly your ability to provide trauma informed case management and support to people experiencing homelessness.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration