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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
The Street to Home (S2H) program supports young people, individuals and families experiencing homelessness in Katherine. As a Case Manager, you provide intensive outreach support to help people secure and maintain stable housing, strengthen wellbeing and reconnect with community supports. Your work creates pathways to safety, independence and long-term stability for people sleeping rough or facing complex challenges.
The Case Manager provides trauma-informed, person-centred case management to people experiencing homelessness, including those with high and complex needs. You will work closely with the Department of Housing, local services and internal teams to support clients to establish and sustain permanent housing, improve physical and mental health and build capacity for independence.
This role involves outreach, advocacy, assessment, case planning and coordination with a wide range of service providers. You will also contribute to continuous improvement, culturally responsive practice and collaborative service delivery across the Katherine region.
This permanent full-time position within the Katherine Homelessness – Street 2 Home team, reporting to the Team Leader. Pay is in accordance with a SCHADS Level 4.
Provide intensive outreach support to people experiencing homelessness, including those sleeping rough
Complete assessments to understand needs, risks, strengths and goals
Develop and maintain person-centred case plans that support long-term housing stability
Build constructive relationships with the Department of Housing and other key partners
Coordinate referrals and formal partnerships with service providers, including MOUs where required
Deliver culturally appropriate, trauma-informed support to individuals and families
Respond appropriately to people experiencing domestic or family violence and young people at risk
Engage interpreters when required to support safe and effective communication
Maintain accurate case notes, records and data in line with TSA standards
Contribute to continuous improvement, service planning and quality activities
Tertiary qualification in Community Services or a related field (degree preferred)
Experience providing case management or support in a social services environment
Ability to work with clients with high and complex needs
Strong communication skills and the ability to build effective relationships with government and non-government partners
Skills in case work, counselling, behaviour-change approaches and crisis response
Ability to manage competing priorities and maintain accurate documentation
Intermediate computer skills (Word, email, internet, client management systems)
Current NT Driver’s Licence
Current First Aid Certificate
The Salvos offer eligible employees a well-balanced package of meaningful benefits, including:
SCHADS Level 4 - Above Award conditions (up to 10%)
Remote Area Housing Benefit for employees who live and work in the area (up to $31,800 tax free) and Entertainment Benefit (up to $2,650 tax free)
Relocation assistance for eligible employees (up to $5,000)
Generous paid parental leave (12 weeks for primary carers)
Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs
Flexible working arrangements
Access to EAP and health and wellness initiatives
Ongoing training and development to support your growth
A rewarding, purpose-driven career that makes a positive and lasting social impact
Please submit your resume and a cover letter outlining how your experience aligns with the requirements of this role, particularly your ability to provide intensive case management and support to people experiencing homelessness.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration