Case Manager

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Position Title: Case Manager

Classification: SCHADS Crisis Level 2

Location: Aspley

Status: Full Time – Max Term until 22nd September 2026

The Role

The Case Manager delivers holistic, person‑centred case management to individuals across  community settings, supporting clients in person and over the phone. The focus of the role is to help people achieve housing stability, improved social inclusion, and greater self‑confidence, empowering them to sustain their tenancy and build a life where they can thrive.

This work is grounded in trauma‑informed, child‑inclusive, resilience‑focused and strengths‑based practice, ensuring support is tailored to each person’s needs and goals. The Case Manager works collaboratively with the broader team to provide a coordinated, high‑quality service that reflects the vision, mission, and values of The Salvation Army.

Your Responsibilities

• Complete thorough assessments that identify client needs, risks, and vulnerabilities.
• Work effectively in a fast‑paced environment, balancing brief interventions, case management, and case coordination.
• Conduct ongoing assessment of client needs from intake through to exit.
• Develop collaborative case plans that outline interventions, goals, and strategies to overcome barriers.
• Implement case plans with active client participation and engagement.
• Support clients to access services, build community connections, and advocate on their behalf when required.
• Monitor and review progress toward case plan goals, adjusting plans as needed to ensure they remain relevant and effective.
• Maintain accurate, up‑to‑date client records and data in line with organisational requirements.

What You Will Bring

• Tertiary qualification in Community Services, Social Work, or a related field (degree level preferred).
• Experience in a social services environment, including client assessment, brief intervention, and case management.
• A current Working With Children Check.
• Driver’s licence
   

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About Us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration