Essential Functions:
1) Post‑Acute Prior Authorization Management (Primary Function)
Centralizes, submits, monitors, and follows up on post‑acute prior authorizations using payer portals, phone calls, and clinical documentation workflows.
Ensures complete and accurate clinical packets; escalates delays when authorization timelines exceed expectations.
Documents all PA activity in Epic and maintain standardized PA workflows for consistency and efficiency.
Communicates PA status and clinical needs to post‑acute facilities, payers, case managers, social workers, and fellow UR RNs.
Provides external notification of discharges and post‑acute transfers.
Supports implementation and evaluation of the centralized PA workflow, including establishing a regular cadence for outcome monitoring.
2) Utilization Review & Denial Prevention Support
Extracts meaningful data from the medical record to support UR RN clinical reviews.
Identifies potential concurrent denials and routes information to UR RNs promptly.
*For full list of responsibilities please request job description*
Minimum Qualifications:
Education & Licensure
Must be one of the following:
Registered Nurse (RN) with an active, unrestricted license
Bachelor of Science in Nursing (BSN) strongly preferred
Experience
Minimum five years of direct RN practice required.
Prior experience interacting with insurance companies, payers, or care partners—or a strong interest in learning how to navigate authorization processes and advocate for timely, appropriate patient discharges—is preferred.
Certifications
Basic Life Support (BLS) within 60 days of hire; must maintain certification.
Mandatory Reporter – Child & Dependent Adult Abuse within 6 months of hire; renewal per policy.
Knowledge, Skills & Abilities
Strong organizational and time‑management skills; detail‑oriented.
Proficient in email, internet navigation, payer portals, and Microsoft Excel and Word.
Ability to multitask and work independently while collaborating with multidisciplinary teams.
Strong customer‑service skills aligned with MercyOne mission and values.
We care about your well-being, both physical and mental, which is why our benefit package includes:
Wellness programs
Education reimbursement
Personalized health insurance plans (including dental and vision)
PTO
Long- and short-term leave
Retirement planning
Life insurance coverage
Ministry/Facility Information:
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
MercyOne North Iowa Medical Center provides expert health care to 15 counties. MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.
With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.
MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.