Case Manager, Quality

Documents clinical concerns regarding individual and/or provider services and requests consultations when indicated.  

Performs assessments in both licensed and unlicensed settings to assist in the provision of a more individualized plan of service and payment structure.  

Serves on Community Mental Health or community-based committees, as assigned.  

Operates an automobile to perform assigned job functions.

Performs related duties as assigned. 

QUALIFICATIONS 

Required Education and Experience 

• A Bachelor’s Degree in Psychology, Social Work, Special Education, Counseling or other mental health related field from an accredited college or university 

• One (1) or more years of professional experience working in case management or supports coordination with persons who have mental illness or intellectual/developmental disabilities 

• Meet qualifications as specified in the MDHHS Michigan PIHP/CMHSP Qualifications per Medicaid Services as a Qualified Mental Health Professional (QMHP) and or Qualified Intellectual Developmental Professional (QIDP); 

Individual with specialized training or one year of experience working with a person who has mental illness; and is a psychologist, physician, educator (with a degree in education from an accredited program), social worker, physical therapist, occupational therapist, speech-language pathologist, audiologist, registered nurse, therapeutic recreation specialist, licensed or limited licensed professional counselor licensed/limited-licensed professional counselor, licensed or limited licensed marriage and family therapist, or a licensed physician’s assistant; or 

An individual with at least a bachelor’s degree in a human services field 

Preferred Education and Experience 

• A Master’s Degree in Psychology, Social Work, Special Education, Counseling or other mental health related field from an accredited college or university 

• Three (3) or more years of case management or supports coordination experience working with persons who have mental illness and/or Intellectual Developmental Disabilities  

• One (1) or more years experience providing Severity Intensity Scale (SIS) assessments and reviewing the interrater reliability of standardized tests 
   

Required Licenses or Certifications 

• Possession of required state licensure appropriate to position and ability to meet privileging and credentialing guidelines 

• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel

 Preferred Licenses or Certifications 

• Licensed Master Social Worker (LMSW), Limited Licensed Master of Social Work (LLMSW), Licensed Professional Counselor (LPC), Limited License Professional Counselor (LLPC), Temporary Limited Licensed Psychologist (TLLP), or Licensed Psychologist (LP) 

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES 

Knowledge of: 

• Considerable knowledge of the subject manner related to work assignments and can make decisions within the context of general guidelines and procedures 
• Knowledge of applicable computer applications 

Skill in: 

• Using good professional judgment for the welfare and safety of people served

• Excellent organizational skills with the ability to manage multiple priorities 

• Analyzing information and completing reports 

Ability to: 

• Collaborative:  Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate.  Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives 

• Accountable:  Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily   

• Respectful:  Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership ​

• Engage effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences

• Ability to establish and maintain effective working relationships with elected officials, Administrators, Department Heads, staff, union officials and the public

• Work in an environment which embraces the county’s Dignity Campaign 

• Effectively speak, write, and understand the English 

• Effectively speak, write, and understand a language other than English is preferred 

• Understand and carry out oral and/or written instructions 

• Accurately organize and maintain paper documents and electronic files 

• Maintain the confidentiality of information 

• Work independently 

WORK ENVIRONMENT/CONDITIONS