Case Manager

• Permanent Full Time| 38 hours/week
• Location: Brookvale, NSW
• Salary: $90,365 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Are you passionate about supporting people to overcome challenges and achieve independence? We’re looking for a dedicated and experienced case manager to join our team and deliver high-quality, client-centred support to individuals with complex needs. This is an opportunity to play a meaningful role in transforming lives while working within a supportive and purpose-driven environment.

Working with diverse populations, this role will provide comprehensive, person-centred case management support to our clients, experiencing or at risk of homelessness, living in our short-term accommodation. Working collaboratively with clients to develop tailored plans, connect them with right services and support their journey towards independence.

Your key responsibilities: 

• Deliver holistic, strengths-based case management aligned with best practice frameworks
• Develop and review individualised case plans using SMART goals
• Conduct client assessments, intake, and referral processes
• Support clients through transitions to independence or alternative services
• Facilitate group programs and training sessions tailored to client needs
• Build and maintain strong relationships with internal teams and external stakeholders
• Contribute to program reporting, continuous improvement, and service development
• Maintain accurate client records and ensure compliance with relevant standards

Requirements for Success

• Relevant Degree with minimum 1 year experience
• Experience working with clients with complex needs in a case management setting
• The ability to deliver evidence-based or therapeutic interventions
• Strong communication and relationship-building skills
• Excellent organisational and administrative abilities
• Sound knowledge of compliance and statutory requirements
• A proactive mindset with the ability to work independently and use initiative
• A genuine belief in people’s capacity to grow and achieve positive change
• Valid NSW Driver’s Licence

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC.

Your benefits  

• Rewarding work – every day you know you’re making a real difference  
• Not-for-profit salary packaging, reducing your tax (details via AccessPay) 
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture 

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How to apply   

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you