Case Manager

• Permanent | 38 Hours per week
• $92,542 Base Salary + Super + up to $15,900 NFP Salary Packaging benefit
• Locations: Tweed Heads, Lismore and Grafton
• Make a meaningful difference to the lives of Australians in need!

Life at Mission Australia 

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. 

Find out more about us and our purpose. 

Your Opportunity

Mission Australia is seeking skilled and passionate Case Managers to join our team in Tweed Heads, Lismore and Grafton.

This is a meaningful opportunity for professionals experienced in working with vulnerable children, young people and their families.

In these roles, you will provide trauma-informed, early intervention case work. You will deliver a mix of long-term and short-term support services, including school and/or home-based case management, needs assessments, practical assistance, referrals, and group-based interventions. You will also participate in community outreach supporting broader awareness and access to services.

We’re looking for people with a strong experience working with in child and adolescent mental health, trauma-informed practice, and family-focused care, who are confident engaging with diverse communities, including Aboriginal and Torres Strait Islander and CALD families. If you’re motivated to work collaboratively in a holistic, strengths-based program that improves outcomes for vulnerable children and their families, we invite you to apply.

Your key responsibilities will be to:

• Deliver trauma-informed, client-centred case management to children, young people (0–18), and families experiencing or at risk of mental health issues.
• Respond to referrals, conduct initial needs assessments, and provide ongoing support through home visits and outreach services.
• Develop and implement individualized case plans, provide practical support, and facilitate referrals to internal and external services.
• Coordinate and deliver therapeutic and psychoeducational programs, including Play Therapy Groups and mental health education.
• Maintain accurate and timely case documentation, including risk assessments, progress reports, and data entry.
• Work collaboratively with internal teams and external agencies to advocate for clients, participate in case reviews, and support community development.

 Requirements for Success:

• Tertiary qualifications and/or relevant experience in the human services industry, with an understanding of mental health.
• Provide tailored case management through comprehensive assessments, developing individualized case plans, and facilitating ongoing support for clients.
• Respond to client referrals promptly, ensuring timely contact, support, and effective service delivery to children, young people, and families.
• Coordinate and deliver individual and group support programs, such as Play Therapy Groups, mental health education, and community outreach.
• Excellent oral and written communication skills, with the ability to maintain accurate case documentation and engage effectively with clients and external agencies.
• Current NSW driver’s license
• Current First Aid and CPR Certificate

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.  

Your benefits  

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: 

• Rewarding work – every day you know you’re making a real difference 
• Not-for-profit salary packaging, reducing your tax (details via AccessPay) 
• Free external, confidential counselling and access to chaplaincy support  
• Volunteering opportunities   
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off 

Our culture   

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. 

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.  

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. 

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au   

Find out more about a career with Mission Australia.   

How to apply  

Click ‘Apply’ and send your application today!  

As a committed Circle Back Initiative employer, we will respond to your application.  

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you