Case Manager - Managed Care Operations (MCO)

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.

To learn more about Macomb County benefits click here

CLASSIFICATION TITLE:

Case Manager - Managed Care Operations (MCO)

SALARY:

$50,007.10 - $64,680.01

DEPARTMENT:

Community Mental Health

Opening Date:

02/23/2026

Closing Date:

03/07/2026 12:00 a.m.

FLSA STATUS: Non-exempt - Overtime pursuant to Collective Bargaining Agreement

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:30 a.m.

GENERAL SUMMARY

Under direction, provides telephonic linkage and referrals to individuals seeking Macomb County Community Mental Health (MCCMH) services. Provides crisis intervention and advocacy for persons served. Provides care coordination. Works in coordination with agencies and community providers to ensure timely and accurate service provision.  

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Working within a call center environment, completes brief screenings, for populations served by MCCMH including persons with mental illness (MI), substance use disorders (SUD), and intellectual/development disabilities (I/DD) to provide linkage and referrals to MCCMH services. 

Schedules intake assessments with MCCMH services.

Provides crisis intervention and advocacy for persons served.

Completes case documentation in accordance with policies and procedures, including clinical records and statistical reports.

Provides care coordination for the completion of MCO duties.

Works with multiple agencies and community providers to ensure timely and accurate service provision.

Maintains and updates clinical knowledge by completing in-services and trainings.

Serves on Community Mental Health or related community-based committees.

Assists in the measurement of effectiveness of interventions to determine outcomes and identify needs of the person served and process improvement.

Must be available to work flexible hours, including evenings and weekends, and on-call rotations.

Operates an automobile to perform assigned job functions.

Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience

• Bachelor’s degree from an accredited college or university in Psychology, Social Work, Special Education, Counseling or other mental health related field

Preferred Education and Experience

• Master’s degree from an accredited college or university Psychology, Social Work, Special Education, Counseling or other mental health related field from an accredited college

• One (1) year of experience working in a behavioral health setting
   

Required Licenses or Certifications

• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Applicable computer applications including electronic medical systems (EMR) systems

• Mental Health Code and the Michigan Medicaid Provider Manual

• Severe mental illness, serious emotional disturbance, substance use disorders, and intellectual/developmental disabilities

Skill in:

• Managing incoming and outgoing phone calls

• Using good professional judgment for the welfare and safety of persons served

• Excellent organizational skills with the ability to manage multiple priorities

• Providing excellent and timely customer service
   

Ability to:

• Collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate.  Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives 

• Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily  

• Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership

• Engage effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences

• Work in an environment which embraces the county’s Dignity Campaign

• Effectively speak, write, and understand the English

• Effectively speak, write, and understand a language other than English is preferred

• Understand and carry out oral and/or written instructions

• Accurately organize and maintain paper documents and electronic files

• Maintain confidentiality of information

• Work independently

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

N/S=Never/Seldom   O=Occasionally   F/C= Frequently/Continuously

Work Environment

Office or similar indoor environment: F/C

Outdoor environment: N/S

Street environment (near moving traffic): N/S

Construction site: N/S

Confined space: N/S

Exposures

Individuals who are hostile or irate: O

Individuals with known violent backgrounds: O

Extreme cold (below 32 degrees): N/S

Extreme heat (above 100 degrees): N/S

Communicable diseases: N/S

Moving mechanical parts: N/S

Fumes or airborne particles: N/S

Toxic or caustic chemicals, substances, or waste: N/S

Loud noises (85+ decibels): N/S

Blood Borne Pathogens: N/S

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

N/S=Never/Seldom   O=Occasionally   F/C= Frequently/Continuously

Demand:

Balancing on even or uneven surfaces/ground: N/S

Bending (forward or backward bending at the waist): N/S

Climbing up or down stairs, ladders, scaffolding and platforms: N/S

Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S

Digging:  N/S

Driving on sealed and unsealed roads: N/S

Grasping, gripping, holding, clasping with fingers or hands: O

Kneeling to work at low levels: N/S

Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C

Lift/Carry/Move objects from one level/position to another:

Up to 10 pounds: O

Up to 50 pounds: N/S

More than 50 pounds: N/S

Over 100 pounds: N/S

Push/Pull objects away from or towards the body: O

Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O

Sitting in a seated position during the task performance: F/C

Standing in an upright position without movement: O

Walking considerable distances in the facility on multiple surfaces: N/S

Running considerable distances in the facility on multiple surfaces: N/S

GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations. 

The American Federation of State, County and Municipal Employees (AFSCME) local 411 bargaining unit represents this position. Therefore, there may be contract language which could require consideration in the selection process.

GRANT OR EXTERNALLY FUNDED POSITION –This position will continue only if sufficient grant or external funds are provided.