Case Manager

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

The primary role for a Case Management Team member is to partner with Service Professionals, Managers, Operations, and other business partners to resolve complex issues. Performing in a team environment, the case managers expected to research complex issues and resolve in a timely manner.  This person will operate with wide latitude for making independent decisions and recommendations, which typically have significant financial, operational, legal, or reputational impact. This person will provide expert advice and recommendations to Advisors and management, work with minimal guidance and act as a liaison between various business units and as a resource for less experienced Service Professionals.

Responsibilities:

• Track and communicate directly with Advisors, their office staff, other business partners, and LPL Leadership by phone and email for up to 60 percent of the day.

• Research complex situations and analyze service solutions for up to 40 percent of the day.

• Participate in various department and company-wide initiatives to help drive efficiencies and enhance clients’ service experience.

• Create trend reporting to ensure Service Trading and Operations is operating as intended and identify variances immediately to address any issues.

• Maintain and continuously update status of incident within the incident tracking software to include the creation of Knowledge base articles for incident resolution.

• Be a subject matter expert and ask the right questions to "connect the dots" across a broad array of topics.

• Demonstrate analytical thinking and creativity by continually examining and identifying opportunities for improvement within Service Trading and Operations.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 2+ years of financial services /customer service experience.

• SIE required.

Core Competencies:

• Strong attention to detail with a pro-active approach to solving and preventing problems.

• Ability to work under pressure/deadlines and manage multiple priorities.

• Strong time management and organizational skills.

• Proven track record in relationship management and customer satisfaction.

• Ability to work with and communicate effectively with various levels throughout the organization.

• Bachelors preferred or equivalent work experience.

• Ability to learn multiple aspects of the Financial Services industry and understand how it all connects.

• Proficiency in Microsoft Office products, specifically Excel, Outlook, and Word.

 

Pay Range:

$24.99-$41.66/hour

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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