Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to provide timely and personal customer focused and empathetic service to Injured Workers With High Needs and their employers. You will oversee and manage all aspects of the a caseload of workers compensation claims within the NSW legislation and compliance guidelines.

This will be a permanent, full-time position based in the Newcastle office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Manage a caseload of WWHN claims and determine ongoing liability for reasonably necessary s60 requests.
• Undertake ongoing entitlement reviews in relation to weekly payments and medical expenses.
• Independently manage a portfolio of both physical and psychological injury claims.
• Complete bi-yearly Wellbeing Plans with workers, doctors and providers to set ongoing goals for rehabilitation, treatment, care and support.
• Facilitate medical case conferences and conduct claims reviews as required. 

ABOUT YOU

• Strong technical and case management capabilities.
• 12 months of insurance/workers compensation experience desirable
• Relevant allied health, insurance or business qualification desirable
• The ability to multitask and shift priorities when needed.
• Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.
• High attention to detail and organisational skills.
• Undertake face to face meetings with customers as required

• Conduct claims reviews with clients as required

• Facilitate case conferences as required

• Undertake face to face meetings with customers as required

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.