Case Manager – CTP – Major injuries/Trauma Claims

• Locations: Parramatta, Newcastle, and Lismore (NSW)

• This is a permanent role

• Full-time hours (your specific work hours will be set by your team leader, and you'll need to be available to support our customers between the hours of  8:30am and 5:00pm, Monday through Friday).

• Hybrid working arrangements (expected to be in the office at least two days per week. One of your in-office days each week will be an 'anchor day' chosen by your leader to foster team collaboration).

Please see more information about QBE careers here Careers

The opportunity

We’re seeking a passionate and experienced personal injuries professional ready to join our People Risk Compulsory Third Party (CTP) High Severity insurance claims team. This team specialises in severe, life-altering injuries (e.g. brain or spinal injuries, severe burns, amputations) or loss of life. Claims are managed in close coordination with healthcare and legal professionals, ensuring comprehensive support for medical expenses, lost earnings, and non-economic losses.

Your new role

This is a fast-paced, high-pressure environment that demands exceptional organisational skills, unwavering attention to detail, and a genuine commitment to helping people rebuild their lives after tragedy.

• Entrusted with the demanding responsibility of managing a large portfolio of major injury claims arising from motor vehicle accidents involving catastrophic injuries or fatalities.

• Requires you to remain composed and focused when supporting individuals and families through some of the most distressing moments of their lives. Resilience and emotional maturity are essential qualities for success.

• You will operate within a highly regulated scheme, ensuring all tasks are completed promptly and in strict compliance with legislative and procedural requirements to assist vulnerable customers on their path to recovery after traumatic events. Regular communication with a range of stakeholders medical professionals, legal experts, and support networks is a key aspect of the role.

• You will be responsible for gathering information to support medical and treatment requests, assessing liability, making timely decisions within your delegated authority, and ensuring payments are processed efficiently.

• Due to the unpredictable and often complex nature of each claim, you will be continually challenged and expected to adapt, learning and growing your expertise as you encounter new scenarios. Your ability to build and maintain strong, supportive relationships with customers will be vital as you guide them through their recovery process with empathy and professionalism.

About you

• Demonstrated experience in personal injury insurance claims or allied health, ideally within high pressure, complex environments involving catastrophic injuries or fatalities.

• Proven resilience and emotional maturity, consistently remaining composed and effective when assisting individuals and families during distressing and vulnerable periods.

• Exceptional customer focus, with a genuine commitment to supporting people through significant adversity and guiding them empathetically through the claims process.

• Confidence in making critical decisions independently, empowered to take ownership and accountability for outcomes from start to finish.

• Advanced active listening skills, enabling clear, compassionate communication and natural guidance for customers over the phone, even in challenging circumstances.

• Highly adept with computer systems, quickly mastering new technologies to ensure efficient claims management and adaptability in a dynamic, regulated setting.

About QBE  

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

Talent Acquisition team is on leave until 5th January 2026, and applications will be assessed week commencing 12th January 2026.

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.