Case Manager (10 Month)

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Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.   
• Professional development opportunities through the Lindenwood Learning Academy.

Job Title: Case Manager, Student Counseling (10 months)

Division: Student Affairs

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Director, Student Counseling and Resource Center

Positions Supervised: Graduate Intern(s)

Through effective case management and the coordination of care between campus and community resources, the case manager, student counseling will provide services designed to minimize the impact of mental illness or emotional distress on the academic and personal pursuits of students. The case manager also serves on the Leo Cares team and provides crisis intervention and individual counseling as needed. This position is also responsible for consultation and psychological programming for Lindenwood University students.

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Participates on the Leo Cares team, coordinating referrals between the Student Counseling Resource Center (SCRC), the Leo Cares team, and community providers to establish best standards of care services for students in need

• Directs/refers students to mental health care services in the community when higher levels of mental health treatment or services are needed

• Meets with students upon return from higher levels of mental health treatment and assists students with care coordination; monitors and follows up with students who have unique mental health concerns that require coordination of care

• Participates as part of the clinical administrative team by assisting with the management of intake, triage, and emergency systems; staffing teams; and consultations regarding community referrals and insurance

• Provides culturally-sensitive, individual counseling to a diverse student body that presents with a variety of challenges including, but not limited to, depression, anxiety, substance use, eating disorders, trauma, suicidal ideation, and academic/family-related stressors

• Develops and maintains relationships with community mental health providers and other support networks; develops and updates a database of referral and community resources

• Supervises graduate interns

• Assists the SCRC director with overseeing the administration of personnel management policies and procedures

• Maintains data on the amount of usage per term

• Maintains an active role in the development and implementation of the SCRC’s strategic planning, objectives, and goals, as well as those for the Student Life and Diversity, as needed

• Assists with strategically marketing the SCRC to students, faculty, and staff

Service Excellence

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence

• Models, supports, and holds others accountable to the University’s values

Communication, Teamwork, and Collaboration

• Obtains appropriate authorization to collaborate with internal and external partners; consults with parents, physicians, faculty, academic deans, Residential Life staff, off-campus counseling services, and other campus offices, when appropriate, to provide quality care to students

• Follows up to ensure that clients are appropriately assessed, successfully referred, and compliant with treatment recommendations

• Communicates all duty to warn issues

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

• Master’s degree in counseling, clinical psychology, social work, or mental health counseling

• Licensed or license eligible

• Minimum of 2 years’ full-time professional, post-master’s experience in providing psychological services (individual and group) in a higher education counseling center setting

Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures

• Demonstrated understanding of campus resources available to support student needs

• Demonstrated knowledge of and relationships with community providers to ensure the successful facilitation of referrals to mental health care outside of the SCRC

• Demonstrated understanding of the community mental health systems, insurances, hospitals, treatment facilities, etc. to facilitate student access to higher levels of care

• Demonstrated in-depth understanding of higher education case management and care/behavioral intervention teams

• Experience developing and implementing training programs, presentations, and/or educational opportunities for students, faculty, and staff

• Demonstrated understanding of and experience with college student developmental theory and the unique concerns of undergraduate, graduate, and professional students

• Demonstrated understanding and knowledge of professional ethics related to mental health and higher education

• Strong leadership skills, including decision-making, collaboration, organization, and case management

• Strong written communication skills to include accurate and thorough documentation

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions. Please click here to view Lindenwood University’s flexible work designation descriptions.

• General office setting

• Evening and weekend availability may be required

• Non-Standard Flex

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily

• Ability to sit for extended periods of time

• Ability to use repetitive wrist, hand, and finger movements to type regularly

• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees.  Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.