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*Position contingent upon successful contract award.
Location
TBD
Clearance Level
T2 – Moderate Risk Public Trust (MRPT)
Primary Function
The Case Management Supervisor oversees the daily operations of the case management team within an ICE detention facility. This role ensures that detainees receive timely, humane, and compliant case management services, and that staff adhere to ICE detention standards and organizational policies.
Duties and Responsibilities
Supervise and support a team of case managers, including scheduling, training, performance evaluation, and professional development.
Ensure consistent and accurate documentation of detainee case files and service delivery.
Monitor compliance with ICE Performance-Based National Detention Standards (PBNDS) and other applicable regulations.
Serve as the primary liaison between case management staff and facility leadership, ICE Enforcement and Removal Operations (ERO), and external stakeholders.
Review and resolve escalated detainee complaints and concerns.
Coordinate with legal, medical, and mental health teams to ensure detainee needs are addressed.
Participate in audits, inspections, and reporting activities.
Develop and implement process improvements to enhance service delivery and operational efficiency.
Maintain confidentiality and uphold ethical standards in all interactions.
Job Requirements
Bachelor’s degree in Social Work, Criminal Justice, Psychology, or related field (Master’s preferred).
Minimum 3–5 years of experience in case management, with at least 1–2 years in a supervisory role.
Experience in correctional, immigration, or detention settings strongly preferred.
DHS SSBI clearance or eligibility to obtain one.
Strong leadership, organizational, and communication skills.
Ability to manage high-pressure situations and diverse teams.
Bilingual (English/Spanish or other relevant languages) preferred.
Must be proficient with computers, common office equipment, and MS Office suite.
Meet the requirements of the contract for all immunizations.
Must be at least 21 years of age.
May require evening, weekend, or on-call hours.
Must be a US citizen or permanent resident, Resided in the US for 3 years in the past 5 years.
Preferred Qualifications
DHS or ICE experience
Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.
Ability to travel
Physical Requirements and Work Conditions
Work is performed in secure detention facility settings and office environments, including austere conditions.
Requires extended periods of sitting, standing, and operational oversight.
Visual acuity required to complete paperwork and computer work.
Exposure to emotionally challenging situations and high-stress environments.
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
For OFCCP compliance, the taxable entity associated with this job posting is:
Acuity-CHS, LLC