Case Handler Production Administrator

Job Description

Case Handler Production Administrator

Location : East Grinstead

Full time Onsite / Hybrid

Grade 05

Job Description

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

To assist and support the Production Department by administering UK customers in Rail and marine & governmental applications. It requires the applicant to have excellent communication skills.

What you will be doing:

• Raise C4S tickets and process through to completion

• Produce Service Quotations and order parts for various tasks on our products.

• Raise purchase orders for department.

• Overseeing and ensuring tickets are complete and ready for a Warranty Claim.
• Oversee the preparation of training centre documents.

• Ensuring prompt and correct delivery of requested warranty and new parts returns.
• Assist with ordering parts for delivery to engineers.
• Assist with training and onboarding new starters as necessary.
• Take an active role in processing admin tasks for the QL4 project as well as supporting the wider team with queries in relation to this.
• Provide support to other admin and wider production team to help workload.
• Responsible for maintaining all Production Tickets in the system.
• Support administration tasks for other applications

This list is not exhaustive and may change.

Position Qualifications

• Previous experience in a Customer Support Role
• Strong Administrative experience
• Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly XLS, Word and email. On the job training will be provided for SAP, MTU Business Portal & Warranty System.
•   Literacy and Numeracy - Must be a competent writer of business letters and emails.
• Other Skills: Must be able to work well as part of a Team. Must have a good understanding / appreciation of Health & Safety. 

Preferred requirements:

• A self-starter who works safely and methodically. Is personable, has a good administrative approach and looks forward to coming to work. Has good communication skills and a thorough understanding of the Rolls-Royce values.

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Job Category

Field Services

Posting Date

19 Mar 2026; 00:03

Posting End Date

28 Mar 2026