DEPARTMENT OVERVIEW
The University of Virginia Career Center prepares students to make informed decisions as they explore the constantly evolving world of careers. Through a mix of personalized advising, employer connections, programming, and experiential learning, the Career Center supports undergraduate and graduate students across academic disciplines. Staff work closely with faculty, employers, and alumni to ensure students are equipped for career development and post-graduation success.
POSITION OVERVIEW
The Career Resource Assistant (CRA) serves as a key front-line representative of the UVA Career Center. This role focuses on providing exceptional customer service to students, visitors, and guests within Bryant Hall and occasionally supporting events and meetings held elsewhere on Grounds. CRAs facilitate daily operations, ensure a welcoming environment, and help connect students to Career Center services, staff, and resources.
This position is ideal for students interested in developing strong communication skills, customer service experience, and insights into career development services.
ESSENTIAL FUNCTIONS / POSITION RESPONSIBILITIES
Customer Service & Front Desk Support
Greet students and visitors warmly as they arrive at the Career Center.
Manage the check-in process, including obtaining computing IDs for all visitors attending appointments.
Answer general questions about Career Center services, office hours, and scheduling procedures.
Provide assistance with in-person appointment scheduling and navigation of office resources.
Operational Support
Maintain a welcoming, orderly, and professional front-desk environment.
Support the flow of appointments and office operations throughout the day.
Event & Meeting Support
Twice monthly, assist with logistics of Career Center meetings or events that may occur at UVA locations outside Bryant Hall.
Support staff with occasional event-related tasks as needed.
While work primarily occurs in Bryant Hall, CRAs may be asked to assist with events or meetings elsewhere on Grounds.
Administrative Support
Assist full-time staff with basic administrative tasks related to customer service, operations, and office communications.
STUDENT LEARNING OUTCOMES
Customer Service Skills:
Ability to provide high-quality service to a diverse student body and visiting guests; experience addressing questions, solving problems, and maintaining professionalism.
Communication Skills:
Strengthened verbal communication through in-person interactions and improved professional communication.
Professionalism:
Improved reliability, punctuality, and attention to detail in a professional work environment.
Problem-Solving & Adaptability:
Ability to troubleshoot issues and increased comfort working independently and managing unexpected situations.
JOB REQUIREMENTS
Qualifications:
Current undergraduate UVA student.
Federal Work Study eligibility is required
Strong interpersonal and communication skills.
Demonstrated dependability, professionalism, and willingness to learn.
No prior experience required.
Additional Requirements:
Must be available to work weekday shifts between 9:00 AM – 5:00 PM.
Work hours, around 10 hours/week per CRA, are shared across multiple CRAs to cover operations.
APPLICATION PROCESS
Applications are reviewed on a rolling basis. Selected candidates will receive an email from Chace Clay, Customer Service & Information Manager, to schedule an interview.
Student employees are subject to semester and/or academic-year evaluations by their supervisor(s).
ADDITIONAL INFORMATION
This position provides experience with career center operations, customer service, and problem-solving.
Compensation: $16.75 per hour
Work Location: Bryant Hall (with occasional assignments elsewhere on Grounds)
The University of Virginia is an equal opportunity and affirmative action employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.