Career Coach Program Administrator

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. 

What We Offer                                                                  

The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $60,064 - $79,584/year. We also offer generous benefits for full-time employees which include but are not limited to: 

• A guaranteed life-long monthly pension, once vested after 5 years of service 
• 457B Retirement Plan 
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year 
• Competitive medical, dental and vision plans effective within 1 month of start date 

Location 

The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the community several days a week.  In this position you can expect to work on site at least three days a week at the Denver Workforce Center at Montbello (4685 Peoria St., Suite 251, 80239). Employees must work within the state of Colorado on their off-site days. 

What You’ll Do 

Denver Economic Development and Opportunity (DEDO) serves to support Denver’s businesses, employers, and workforce, creating shared prosperity and sustained economic growth. DEDO has sharpened its focus and enhanced alignment across divisions, ensuring its work is centered on the premise that quality jobs are the most powerful tool to create better outcomes for Denverites. DEDO accomplishes this by making Denver a place that is easy to do business with, fostering job creation, and building an economy that works for everyone. DEDO helps residents gain the skills, training, and credentials needed to secure quality jobs while also supporting, growing, and recruiting local employers. 

DEDO is seeking a Career Coach Program Administrator to support the division and the unit's business needs.  This position provides professional-level operational, administrative, coaching and career navigation support to Denver Workforce Services customers and industry partners to support the overall vision/mission/values of DEDO. 

This position will assist customers within the various Workforce Centers, research jobs and career specific pathways, and serve as a career navigation coach to job seekers.  In addition, the position will support program participants through coordinating training, employment, and appropriate career services, in coordination with the one-stop and contracted partners. 

The Career Coach Program Administrator duties will include: 

• Participate and recruit as needed at on and off-site and virtual job fairs, career day events, workshops, seminars, and other employment related activities 
• Refer participants to programs and partners that can help them achieve their training/certification goals. Refer customers to participate in work-based learning opportunities and answer inquiries about Workforce Services 
• Assist in serving customers and serve as a backup for the Resource Room Coordinators at the various workforce center locations for at least 2 days/week 
• Facilitate one-on-one coaching, trainings and group orientations with job seekers 
• Work with people with diverse background and navigate resources available to overcome barriers to employment toward achieving their career goals 
• Research industry specific career pathways and roadmaps to assist job seekers with their job search.  Directly connect them with jobs that suit them best and encourage them to strive for upward mobility in their careers 
• Coordinate and collaborate with the one-stop operator and related workforce programs to ensure alignment, and seamless service delivery 
• Document services provided to job seekers and employers using the data tracking system implemented by Colorado Department of Labor and Employment and other tools approved by City and County of Denver 
• Create reports of outcome measures, recommend necessary changes, present on programs and services, highlight best practices and promote the agency’s work following the Agency’s communication policies and guidelines 

What You’ll Bring 

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. 

Our ideal candidate has some or all the following experience, skills, and characteristics: 

• Bilingual Skills: Bilingual in Spanish highly preferred 
• Experience: Experience working with diverse populations 
• Workforce Development: 2–3 years of experience in career coaching, curriculum development, training, and facilitation 
• Assessment & Training: Experience delivering and interpreting educational and occupational skills assessments and providing career readiness training 
• Technical Skills: Proficiency in MS Office Suite 

Required Minimum Qualifications 

• Education: Bachelor's Degree in Public Administration, Management, Sociology, Psychology, Political Science, or a related field 
• Experience: Three (3) years of professional or technical level experience planning the administrative aspects of a program(s) or training program participants and/or volunteers. (Some positions may require experience in a specific program area) 
• Education & Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post high school education. Additional appropriate education may be substituted for the minimum experience requirements