Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
Position Summary
Works collaboratively with all members of the care team to deliver world-class service to both the patients and staff of Martin’s Point Health Care. Responsible for phone messaging, appointment cancellations and rescheduling. Screens and provides information on and directs calls to appropriate department or staff to expedite patient care. Supports and facilities communications related to labs, scripts, messaging, etc. Performs Telephone Triage per established protocols.
Assists with patient service-related administrative tasks to ensure patient requests are met. Specific duties may vary based on progress throughout the internship program, in coordination with completed coursework through Portland Adult Education
Job Description
PRIMARY DUTIES AND RESPONSIBILITIES
Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.
- Provides phone support to internal and external customers including telephone and messaging, appointment scheduling/rescheduling/cancelling, and directing calls to appropriate department or staff within established protocols and quality metrics.
- Coordinates new patient management by distributing packets, maintaining records, and completing initial screenings.
- Conducts patient check-in and check-out activities as appropriate.
- Manages Web portal communications and patient related portal requests/questions
- Completes barcoding/faxing documents to Athena (document management), ensuring timely and accurate document classification and filing of documents in patients’ health record.
- Communicates patient care information to other health care team members, including changes noted, by verbal report and/or documentation of patient care provided according to policy and procedure guidelines
- Collects copays and outstanding balances
- Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes
- Participates in job shadowing with clinical and administrative team members to observe workflows
POSITION QUALIFICATIONS
There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.
Education
- High school diploma or equivalent
- Must be enrolled in the Portland Adult Education Healthcare Front Office Program with a passing grade in all classes
Experience
- Experience working in an administrative and/or customer service-oriented environment
Skills
- Windows Based Computer skills: data entry and word processing ability
- Demonstrated telephone etiquette and positive interpersonal skills
- Excellent organizational skills
- Detailed oriented and excellent follow through skills
Abilities
- Demonstrates an understanding of and alignment with Martin’s Point Values
- Ability to function independently and professionally
- Ability to handle difficult conversations with patients and internal customers
- Ability to multitask among phone and face to face despite frequent interruptions
- Ability to analyze and problem solve
- Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers
This position is not eligible for immigration sponsorship.
We are an equal opportunity/affirmative action employer.
Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact jobinquiries@martinspoint.org
Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org