Care Management Associate

Environmental Modifications Care Management Associate (EM CMA)

The Environmental Modifications Care Management Associate (EM CMA) plays a key role in supporting Long‑Term Services and Supports (LTSS) members by coordinating home modification projects that improve safety, accessibility, and quality of life. In this role, you’ll serve as the primary point of coordination for Environmental Modification (EM) requests—from initial referral through project completion.

You’ll partner with Care Managers, contractors, Medical Directors, and members to ensure projects are delivered efficiently, compliantly, and with a strong focus on member satisfaction. This position is ideal for someone who enjoys project coordination, vendor collaboration, and mission‑driven work.

What You’ll Do

• Manage EM requests from referral through completion

• Coordinate with vendors and contractors, including review of bids and scopes of work

• Support authorization and utilization workflows

• Ensure compliance with Medicaid, LTSS, and waiver requirements

• Communicate clearly with internal teams and members to keep projects on track

Required Qualifications

• Experience in Medicaid, LTSS, waiver programs, or healthcare administrative support

• Experience with authorizations, utilization management, or vendor coordination

• Ability to review contractor bids, pricing, and scopes of work

• Strong organizational, time‑management, and communication skills

• High School Diploma or equivalent

Preferred Qualifications

• Experience with Environmental Modifications or HCBS programs

• Knowledge of state Medicaid policies and medical necessity criteria

• Experience working with contractors or vendors

• Proficiency with utilization management systems and Microsoft Office

• Associate degree