Care Coordination Assistant

Are you highly organized, people‑focused, and passionate about supporting safe and timely patient discharges? Join our Care Coordination team as a Care Coordination Assistant, where you’ll play a vital behind‑the‑scenes role in helping patients transition smoothly from the medical center to the next level of care. This role is ideal for someone who thrives in a fast‑paced healthcare environment, enjoys collaboration, and takes pride in attention to detail.

Essential Functions

• Collaborate with Care Coordination staff, medical center teams, and outside agencies to ensure timely, safe, and appropriate patient discharges
• Assist with the implementation of discharge plans by:
  • Preparing discharge packets
  • Providing current community resource lists
  • Initiating FL2s and PASRRs as needed
  • Researching resources to meet identified discharge needs
• Arrange concrete discharge services at the direction of the Case Manager and/or Social Worker, including:
  • Durable Medical Equipment (DME)
  • Home health services
  • Transportation (ambulances, taxis, etc.)
  • Assisted Living Facility (ALF) and Skilled Nursing Facility (SNF) placements
• Support efficient workflow by assisting with:
  • Clothing closet maintenance
  • Guardianship application processes
  • Emergency Department staff support
  • Basic computer hardware and software needs
• Ensure delivery of Medicare Important Message (IM) letters to all Medicare and managed Medicare patients within required timeframes
• Facilitate smooth exchange of information with internal departments and external agencies
• Complete ad hoc reports, filing, data entry, and general clerical duties while prioritizing tasks to meet leadership deadlines
• Assist with audits of case management services and compile findings that support quality and effectiveness metrics
• Perform reception duties, including answering phones, responding to questions, and assisting patients and visitors in accordance with departmental standards

Education, Experience, Licensure & Certifications

• High school diploma or GED required
• Associate’s degree in a health‑related field preferred
• Two (2) years of office or administrative experience preferred
• Licensure, certification, or registration: Not required

Skills & Qualifications

• Excellent oral, written, and interpersonal communication skills
• Strong customer service skills with the ability to interact courteously and compassionately with the public
• High attention to detail and accuracy
• Proficiency in data entry and typing
• Strong organizational and time‑management skills
• Ability to manage high call volumes, frequent interruptions, and customer traffic
• Ability to work effectively as part of a multidisciplinary healthcare team
• Experience using standard office equipment
• Working knowledge of Windows, Excel, and Outlook preferred