Cards Acquiring Manager

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Job Summary

• Acquiring new profitable merchants (POS, SoftPOS, Digital Payment solutions, E-Commerce & Wallet), to manage and develop long-term profitable relationships while ensuring first class customer service and maximizing business opportunities to achieve key objectives and goals.
• Expand merchant acceptance across key segments (SMEs, corporates, online merchants).
• Increase transaction volumes, revenue, and market share.
• Retention of existing merchants and proper management of dormant merchants
• Responsible for proper monitoring of merchants’ turnover to ensure maximising our share wallet.
• Responsible for installation of POS terminals and rectifying level 2 technical issues, merchant training.
• Ensure proper risks and control management.
• Lead by example and to be a motivator for the Cards Merchant Representatives\Advisors as well as for the Cards Operations Support

Job Description

New Business Development

• Recruit new profitable business for the different line of business namely: POS, MPOS, SoftPOS, Digital Payment solutions, Dynamic Currency, ERP Integration,  Till Integration, E-Commerce and Wallet.
• Proactively create and develop business relationships with companies
• Merchant lifecycle management and improve turn-around-time (TAT)
• Build close working relationships with Corporate and Business Banking teams and other Group/external key business influencers to create business opportunities
• Build close relationship with International Banking Relationship Managers to further develop our e-commerce portfolio of merchants.
• Identification of cross sale opportunities and act upon leads with Corporate and
• Business Banking
• Implement activities to deliver value added products and services, generating increased income and revenue from existing accounts
• Fully understand the workings of Absa Card and the pricing and risk strategy
• Mastering merchant profitability model
• Support implementation of new products by:
  • Engaging relevant stakeholders
  • Building a business case
  • Completing all local product testing
  • Closely monitoring local implementation
• Continually review, analyse merchant segmentation basis and recommend suitable product activity to target and sustain viable segments in line with Consumer Function Strategy.
• Partnership & Ecosystem Development to promote adoption of our range of digital payment solution.

Customer Contact

• The role holder is responsible for managing and responding to merchant requirements on a face to face basis
• Continuously monitor merchants’ turnover and take appropriate actions to ensure profitability.
• Set up, install POS & Soft POS terminals and train merchants at their premises
• Set up Ecommerce merchants and train merchants
• Set up, Wallet and train merchants at their premises
• Establish, build and maintain on-going relationships with merchants and their staff through regular visits to develop and protect business income
• Develop a deep understanding of the needs and requirements of the merchant’s
• Make sound commercial judgments to retain and fully develop customer base
• Provide evidence of customer demands to influence new products, enhancement and solutions
• Develop and maintain excellent relationships with management companies to develop further our e-commerce portfolio.
• Build and operationalise a merchant feedback loop to improve satisfaction, reduce churn, and identify growth opportunities across the acquiring portfolio.

Planning and Research & Risk and Governance

• Responsible for developing a personal sales plan to achieve targeted objectives and goals
• Personal time management of day to day activities to maximise return on resources
• Keeping fully updated on customer activities as reported in the media and via internal Group sources
• Maintain and understand the business environment in which the customer operates
• Knowledge of the external environment (Legal/Regulatory/competitors)
• Constantly update knowledge on all products and services offered by Absa card
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa
• Policies and Policy Standards. Understand and manage risks and risk events (incidents)

Mandatory Risk and Control objective

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Role/Person Specification

Technical skills / Competencies

• Sound technical knowledge of POS, E-Commerce and Wallet solutions
• Excellent Communication skills
• Relationship Management skills
• Interpersonal skills
• Sales & Negotiation skills

Knowledge, Expertise and Experience

Knowledge:

• Sound knowledge of the chargeback process
• Knowledge of the different payment acceptance solutions provided by Absa Bank Mauritius Limited
• Sound knowledge of the card payment industry

Qualifications/ Experience:

• At least 5 years of experience in the card payment industry

Preferred:

• Degree with minimum 4 years relevant experience or equivalent of 7 years bank related experience

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)