Card Services Analyst

Card Maintenance Queue- — Process all debit/ atm orders for consumers and businesses. Completing cases such as expedited debit card

requests and travel exceptions as requested by the customer.

Service Level Agreement Review — Responsible for monitoring and working the case queues to ensure 100% of Service Level Agreements

(SLAs) are met

Card Maintenance Reports- Process exceptions reports, such as lE56, lE57, and IC10. Research transactions and process them to a

customer's account.

Emails and Escalations- Responsible for researching, responding and resolving escalated communications for branches and other

departments.

Audit of Travel- Review 10% of offshore teams travel verification.

360 Cases- In charge of tickets with vendor for any escalated and outstanding issues, defects, and other vendor projects.

Procedures- Follows and maintains established procedures and processes for the department.

• Strong written and verbal communication skills
• Strong organization and prioritization skills with close attention to detail
• Solid interpersonal skills, ability to work collectively in team environment and across multiple business units
• Strong problem solving skills, proactive and solution oriented
• Demonstrated ability to handle multiple tasks quickly and proficiently.
• Demonstrated ability to work with customer information in a confidential and professional manner.
• Moderate skill level with Microsoft Office including MS Word, MS Excel and PowerPoint
• Physical demands (ADA): No unusual physical exertion is involved.