Card Liaison Officer

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests Apply appropriate sales processes within unit to achieve sales targets Converting leads to sales by opening active accounts to achieve annual targets

Hello Future Card Liaison Officer

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role Overview:

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests Apply appropriate sales processes within unit to achieve sales targets Converting leads to sales by opening active accounts to achieve annual targets

Are you someone who can:

• Drive net profit growth through the sales, servicing, and optimisation of Fleet and Business Credit Card portfolios?
• Deliver exceptional client service by offering proactive, suitable, and value‑adding Fleet and Business Credit Card solutions?
• Manage and grow an existing client portfolio while generating new leads and expanding the active account base?
• Increase card utilisation, additional cards, and limit enhancements to maximise portfolio value?
• Maintain expert knowledge of Fleet and Business Credit Card products, pricing, controls, application processes, and turnaround times to achieve sales targets?
• Identify and maximise cross‑selling opportunities to strengthen overall business client relationships?
• Proactively engage prospective clients, understand their operational needs, and sell appropriate Fleet and Business Credit Card solutions?
• Provide efficient administration, ensuring accurate reporting, pipeline management, and timely updating of all sales information?
• Comply with all governance, legislative, credit, and audit requirements?
• Track and influence sales and service activities, produce accurate sales statistics, and actively manage your own development to enhance performance?

You will be an ideal candidate if you have:

• Minimum Qualification: A Diploma or Degree in Business Management, Marketing, Sales, or a related field
• A minimum of 2–4 years’ relevant experience
• Knowledge Required:

• Strong negotiation and closing skills
• Ability to influence clients’ product choices through value-based selling
• Ability to translate technical product features into clear benefits for clients

   You will have access to:

• Opportunities to network and collaborate
• Challenging Working Environment
• Opportunities to innovate

   We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courages – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further. Apply now!

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan.

The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

20/05/26