Card Benefits Product Manager

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.

As a Product Manager, you will:

• Identify, analyze, and interpret business data using various kinds of techniques to meet business needs and requirements.
• Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter, and roadmap.
• Define product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and breaks down work into actionable steps to facilitate product discovery, design, development, and delivery.
• Manage the end-to-end product lifecycle and drives the product roadmap leveraging OKRs (Objectives and Key Results).
• Create the product in conjunction with agile, experience design, technology, and risk partners to achieve business and customer outcomes.

Basic Qualifications

• Product Management experience

Preferred Skills/Experience

• Experience with content management and/or content repositories.
• Understand the debit and credit card businesses.
• High degree of initiative and proven ability to deliver results.
• Solid project management skills including ability to manage multiple priorities at once.
• Strong attention to detail.
• Highly collaborative work style: demonstrated ability to build relationships and work effectively with internal and external partners.
• Ability to adapt in a changing environment.
• Expertise with digital channels, managing the end-to-end customer journey and delivering personalized content across experiences.
• Solid analytical and research skills, with the ability to leverage insights to draw sound conclusions and recommendations.
• Demonstrated ability to present ideas with clean, concise written and verbal communication skills.
• Preferred skills: product strategy, vision and planning, adoption, customer experience research, insight and execution, agile ways of working, performance measurement and optimization, customer centricity

About the team/product(s): U.S. Bank is seeking an experienced product manager to manage credit and debit card product content for our digital experiences. The team creates and manages industry leading rewards and benefits capabilities and experiences for our bank brand, white-label and co-brand card businesses. This role is critical to helping customers to take full advantage of their credit card rewards and benefits. The successful candidate will drive our content management strategy and practices forward with a high degree of initiative, ownership, customer centricity and flawless execution.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.