C.H. Robinson is looking for a Capacity Portfolio Manager to grow and strengthen a dynamic portfolio of carrier relationships. In this role, you will leverage your deep understanding of over‑the‑road supply chains to execute carrier strategies that drive growth, retention, and exceptional service. You will act as a trusted consultant, aligning carrier goals with the right freight, increasing adoption of digital booking tools, and maximizing capacity utilization. You will also champion the carrier experience by solving problems, improving operational efficiency, and ensuring service expectations are consistently met. If you thrive in a fast‑paced environment where relationship‑building and strategic insight create real impact, this role is for you.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position shall consist of, but not be limited to, the following:
Portfolio Growth
Develop a deep understanding of carrier’s business, growth goals, preferences, capabilities, equipment, and expertise to maximize the relationship, capacity utilization, use of digital products and carrier satisfaction. Execute the carrier strategy for the account, based on the carrier’s segment
Oversee and monitor activity and/or dormancy of accounts within the portfolio. Take appropriate action to grow inactive or underutilized accounts
Inform carriers of and increase engagement with automated booking products including Book it Now, Auto-Book, contractual or dedicated programs, as well as future strategic procurement products, to deliver a simplified booking experience and identify freight that best suits their business needs
Drive awareness and benefits of carrier products and initiatives, such as, but not limited to, payment products, drop-trailer, or other capacity programs. Identify which products are best suited to each carrier based on needs and preferences and engage the appropriate internal resources when necessary
Lead and drive carrier interaction with the C.H. Robinson platform, via web or Navisphere mobile apps, introduce and inform carriers on new platform features that deliver differentiated carrier value
Participate in and/or lead quarterly and/or annual carrier account reviews independently; evaluate current and future business needs, discuss recent volume, quality trends and identifies opportunities for additional business
Service/Mode Specific: Is well versed in geography dynamics, including market and capacity trends; collaborates and communicates with Coverage resources (e.g. capacity market managers) within the geography to drive desired results for customers and carriers
Capacity Procurement
Utilize and interpret carrier analytics and internal pricing tools to guide informed buying/negotiating decisions that are within cost parameters and at market rates
Proactively post all available transactional or desired contractual capacity, using complete and accurate details, to enable efficient matching of freight to equipment and support accurate customer pricing and load acceptance
Secure both transactional and committed capacity utilizing various methods of communication with carriers
Carrier Experience
Deliver a superior experience to the carrier by identifying or responding to problems, determining the best course of action, and implementing solutions. Provide leadership visibility to serious or repeated problems
Regularly review carrier feedback and respond accordingly, ensuring issues are resolved or escalated when necessary to deliver the best possible experience to the carrier.
Enable carrier’s cash flow by providing cash advances, providing guidance or direct action to resolve payable issues, etc.
Quality
Work closely with internal partners (account management, operations, digital support, or leadership) on shipment updates, problem resolution and/or operational execution.
Enable consistent and accurate in transit load visibility
Utilize experience and expertise of carrier preferences to inform carriers and reinforce ways an automated solution can improve the experience or drive efficiency
Work with carriers to identify most efficient options for providing automated in transit shipment visibility, either via a C.H Robinson mobile app or other automated shipment tracking technology solution chosen by the carrier
Provide shipment updates on non-automated loads regularly throughout the day
Reinforce with carriers the expectation regarding on time pick-up and delivery requirements. Identify possible root cause issues and
Partner with carriers to improve results
QUALIFICATIONS
Required:
High School diploma or GED equivalent
Logistics Industry Experience 1-2 years
Account Management, Portfolio Management, or equivalent 1-2 years
Site Specific: bi-lingual (Spanish & English) proficiency
Preferred Qualifications:
Bachelor's degree from an accredited college or university
Business Development: Combines knowledge of the market and carrier’s business model and how Robinson fits into the carrier’s business. Tailors a strategy that meets carrier needs and delivers portfolio growth
Business Relationship Management: Builds and cultivates positive cross functional relationships with internal and external stakeholders, effectively leveraging them to gain support, buy in and enable action
Customer Service: Considers customer and carrier experience and perspective in all aspects of decisions and actions. Provides support throughout the life of shipment to help deliver a positive and mutually beneficial experience
Critical Thinking: Applies knowledge of the industry to deliver the best solutions for the customer or carrier. Leverages the appropriate data, tools and products to evaluate challenges and solutions to solve problems
Strategic Thinking: Focused on finding and developing opportunities to create value for customers, carriers and C.H. Robinson
Disclaimer:
This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
Compensation Range
$53,000.00 - $98,700.00The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
At C.H. Robinson, artificial intelligence (AI) technology is used in parts of our application review process. Final decisions are made by human recruiters.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Medical (including Vision and Telemedicine)
Dental
Basic and Supplemental Life Insurance
Vacation and PTO time
Paid holidays
Short-Term and Long-Term Disability
Retirement Plan with 5% company matching
Employee Stock Purchase Plan (ESPP)
Charitable Giving Match Program
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.