Capacity Management & Patient Flow Manager

GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

Genesis Nurse Line

Overview of Position:

The manager provides overall operational leadership and direction for the centralized operations center supporting patient flow, access, and care coordination. This role oversees day-to-day performance of operations center functions and works collaboratively across departments to support efficient throughput, appropriate bed utilization, and a positive patient and staff experience. The manager balances operational oversight with people leadership, data-informed decision making, and ongoing process improvement, while allowing flexibility as the function evolves.

ESSENTIAL DUTIES        
1.    Provides operational oversight of the operations center and its core functions, ensuring continuity of service and effective coordination across care settings.
2.    Leads and supports staff responsible for patient flow, placement, access, and coordination activities.
3.    Uses operational data and performance trends to identify opportunities for improvement and supports action planning.
4.    Collaborates with clinical, operational, and administrative partners to align command center activities with organizational priorities.
5.    Supports effective patient flow processes, including admissions, transfers, discharges, and escalation of barriers when needed.
6.    Oversees staff performance through coaching, feedback, and performance evaluations.
7.    Ensures staffing, scheduling, and resource use are aligned with operational needs.
8.    Supports integration and effective use of health information systems, dashboards, and workflow tools related to patient flow.
9.    Participates in development, monitoring, and evolution of key performance indicators related to throughput and access.
10.    Ensures compliance with organizational policies, regulatory requirements, and professional standards.

QUALIFICATIONS
1.    Current Ohio RN licensure.  
2.    Bachelor's Degree in Nursing.
3.    Five (5) years of leadership in hospital operations/patient flow.
4.    Ability to interpret throughput, capacity, and utilization data to inform operational decisions.
5.    Working knowledge of inpatient flow concepts and care coordination.
6.    Excellent verbal and written interpersonal and communication skills, as well as effective time management skills.
7.    Proficiency in electronic health records systems and patient flow dashboards.
8.    Self-motivated and able to complete assigned duties with minimal direction.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Judgment to balance patient safety, experience, and capacity demands.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

1.    Must have excellent written and verbal communication skills as well as the ability to observe, access, guide and evaluate others.  
2.    Must be able to hear, speak, see and coordinate motor skills.
3.    Must be able to climb, lift 25 pounds, stoop and bend.  
4.    Ability to collect data, interpret findings, set priorities and carry out established plan.
5.    Ability to prepare concise operational updates, reports, or summaries for leadership.  
6.    Ability to read, write and utilize manual and computerized systems of documentation. 
7.    Must read a significant amount of information in a relatively short period of time.  
8.    Must have comfort with new digital tools, automation, or AI-enabled workflows supporting care coordination.

This description reflects in general terms the type and level of work performed.  It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.