At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
At PointClickCare, we’re redefining how senior living providers deliver care, and we’re looking for a Product Manager ready to lead that transformation. In this role, you’ll own critical workflows—such as census data—that sit at the heart of the resident experience. Your focus will be on shaping how data flows, decisions are made, and care is delivered. You’ll drive end-to-end product outcomes by partnering closely with engineering and cross-functional teams to bring high-impact solutions to life.
You’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution—someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.
Key Responsibilities:
- Own product strategy, roadmap, and execution for your portion of the Senior Living products.
- Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
- Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
- Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve.
- Identify, communicate, and bring the right people together to manage risks timely and effectively.
Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration.
Your Key Strengths:
- Bachelor’s degree in business, computer science, or a healthcare-related field of study.
- 3+ years of experience in a Product management function
- Strong written and oral communication skills with internal and external stakeholders
- Excellent analytical and organizational skills and task management
- Demonstrated ability to manage products, innovation, and a general curiosity and drive for building great products.
Previous work Experience with Large Data foundations and Census work (Planning, collecting and processing population data, Address verification, preferred not required)
Nice to Haves:
- Proven track record working with Technical Delivery and Engineering teams
- Strong understanding of Data foundation and regulatory functions that come from working with PHI