Campaign Operations Specialist

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. 

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com.

The Opportunity

We’re looking for a Campaign Operations Specialist to join our Marketing Operations team and take ownership of our webinar program and key campaign operations workflows. This role is all about executional excellence — running programs smoothly, ensuring flawless data flow, and continuously improving processes to support scalable, high-impact campaigns.

The ideal candidate thrives on operational detail, executes with urgency, and takes pride in getting every step right — from webinar setup in Goldcast to ensuring leads are routed accurately in Pardot and Salesforce. Over time, you’ll help improve how we run webinars and automate campaign processes, ensuring Marketing Ops can support rapid growth without sacrificing quality.

As a Campaign Operations Specialist, you will:

• Own and execute our webinar program as well as other Demand Generation campaigns — managing end-to-end setup, launch, follow-up, reporting, and ongoing optimization.
• Collaborate with the Demand Gen team to ensure every webinar and campaign runs seamlessly and that data flows accurately to Salesforce and Pardot.
• Maintain and improve lead capture and routing workflows in Pardot, Zapier, and Salesforce, ensuring complete data integrity and smooth campaign handoffs.
• Manage vendor relationships, especially Goldcast, to ensure strong execution and troubleshoot technical or operational issues quickly.
• Monitor campaign performance and proactively flag issues or recommend workflow improvements.
• Document and refine processes to make campaign execution more efficient, repeatable, and scalable.
• Partner with ABM, Lifecycle, and Paid Acquisition teams to ensure flawless campaign setup, tracking, and measurement.

Qualifications

• 2+ years of hands-on experience in B2B marketing operations or campaign execution.
• Proficiency in Pardot, Salesforce, Zapier, and webinar/event platforms (ideally Goldcast).
• Meticulous attention to detail — able to catch errors, maintain clean data, and ensure high execution fidelity.
• Strong organizational skills with the ability to manage multiple projects simultaneously and deliver on tight timelines.
• Proactive problem solver who takes ownership and follows through with urgency.
• Curious and process-minded — always looking for ways to streamline and improve.

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

We encourage you to apply

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).