Campaign Operations Specialist

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

The Campaign Operations Specialist supports the planning, execution, and performance tracking of multi-channel marketing campaigns for the Investor Services line of business. The role has a particular focus on supporting global conference and event execution, social media reporting and daily post management, and email campaign builds.

The role demands a data-first mindset, strong attention to detail, and experience working with digital marketing technologies, especially social media platforms, and marketing automation tools. The role requires collaboration with Marketing colleagues across the globe, as well as coordination with internal stakeholders.

Responsibilities (including but not limited to):

Social media marketing

• Execute BBH’s organic social media strategy, including scheduling posts, coordinating with content owners, and monitoring performance.
• Analyse social media metrics and deliver regular and ad hoc performance reports, providing actionable insights and recommendations.
• Support the BBH Employee Social Advocacy Program (LinkedIn Business User Program) as required.

Conference and event support

• Support the operational aspects of BBH’s global event and conference program, with a particular focus on Europe and Asia activity.
• Track budgets and spend using monday.com
• Research potential event venues and suppliers
• Facilitate vendor onboarding and contract negotiations in alignment with BBH’s established processes and systems.
• Organize key meetings and speaker preparation calls.
• Submit required forms to Global Security for European events and prepare post-event compliance reports.
• Ensure completion and documentation of post-event reports and results.
• Manage communications in the central events inbox.
• Promote events and conferences across internal channels, including email, Salesforce.com, and Seismic.

Email marketing execution

• Build email campaigns, including event invitation programs, using Marketo.
• Ensure quality assurance and compliance with brand, legal, and privacy standards.

Seismic publishing

• Publish and maintain content within the Seismic Sales Enablement platform.
• Curate the Seismic Channels feed by promoting new and critical materials and updates.
• Proactively manage expired and expiring content in collaboration with content owners and subject matter experts.
• Oversee communications in the central Seismic inbox.

The successful candidate will have:

• Education - BA or Equivalent
• Up to 5 years' relevant industry experience
• First-class organizational skills, attention to detail and deadlines
• Experience managing execution of multi-channel marketing communications
• Excellent written and verbal communications
• Ability to take initiative, work independently and progress projects to completion
• Strong project management skills
• Comprehensive experience using marketing technology and CRM platforms, for example: Marketo, Sprout Social, Salesforce.com, Seismic, monday.com or equivalents.
• Intermediate MS Excel skills and strong data mindset
• Familiarity in working within a global organization, collaborating across team and time zones

A plus, but not essential:

• Financial services experience (a plus but not essential)
• Marketo Certified Expert
• monday.com Core Certification (or equivalent)

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.