Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.
We are seeking a customer-focused Life & Annuities Call Center Support Representative to provide service and support to customers with existing insurance policies. In this role, you will handle inbound calls, respond to policy-related inquiries, process transactions, and deliver a high-quality customer experience while supporting our insurance clients.
Provide customer service to Life Insurance and Annuities policyholders by responding to inquiries via telephone regarding insurance products, policy benefits, and financial service offerings.
Research and resolve customer requests related to policy details such as claims status, policy provisions, account values, and general procedures.
Process transactions, including fund transfers, and route requests for policy changes or updates to the appropriate departments.
Efficiently navigate multiple internal systems to access customer information and provide accurate and timely responses.
Maintain and strengthen relationships between customers and our insurance clients by delivering professional and high-quality service.
Support special campaigns or outreach initiatives when needed or requested by customers.
Consistently demonstrate strong verbal communication, interpersonal skills, and a commitment to quality service while meeting call center performance metrics.
High School Diploma required (verification will be requested during the background check).
1–2 years of experience in Life Insurance and/or Annuities.
Prior call center experience required (this is a high-volume customer service environment).
Basic understanding of insurance products and related operations, including claims, underwriting, administration, and marketing.
Excellent verbal and written communication skills.
Strong telephone etiquette, reliable attendance, and commitment to meeting performance and call metrics.
Strong listening skills with the ability to clearly explain information and solutions to customers.
Ability to work in a fast-paced, dynamic environment while maintaining a professional customer-focused approach.
Proven ability to collaborate effectively in a team environment.
Strong organizational, problem-solving, and analytical skills.
Ability to manage stress and maintain performance under pressure.
Strong computer proficiency and ability to navigate multiple systems simultaneously.
Basic math and analytical capabilities.
Training Schedule
5–6 weeks of training
Monday – Friday
Typically, 8:00 AM – 4:30/5:00 PM CST
Regular Work Schedule
Monday – Friday
Core business hours between 7:30 AM – 5:00 PM CST (8-hour shift)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
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Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.