CAD (Computer Aided Dispatch) System Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is solving for safer. In our never-ending pursuit to help keep people safe everywhere, our ecosystem of technologies centers on safety and security. We build and connect technologies to help protect people, property, and places. Our solutions enable the collaboration between public safety agencies and enterprises that are critical for a proactive approach to safety and security.

We unify voice, data, video, and analytics in one integrated ecosystem to enable individuals, businesses, and communities to work together in more powerful ways. Our solutions help people make better decisions, act confidently, and be their best in the moments that matter. Bring your passion, potential, and talents to Motorola Solutions and connect with a career that matters.

The Command Center Solutions and Services team delivers solutions and maintenance services to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions.

The projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center.

Our foundational principle is an unwavering focus on the customer. This customer-centric approach guides every decision, strategy, and innovation, aiming to understand, meet, and exceed customer needs. We strive to be a trusted partner, invested in their long-term success. This commitment requires continuous listening, proactive problem-solving, and delivering exceptional value and service at every customer touchpoint.

Job Description

The CAD (Computer-Aided Dispatch) Network System Engineer is responsible for the design, implementation, maintenance, security, and high availability of the organization's mission-critical Public Safety network infrastructure, including the Motorola PremierOne (P1) Computer-Aided Dispatch (CAD) platform. This role supports a 24/7/365 emergency communications environment and ensures system reliability, CJIS compliance, and operational continuity.

The position requires strong, hands-on experience in virtualized infrastructure, container platforms, network architecture and administration (including routing/switching and firewalls), and managing all network services within a high-availability, ultra-low latency environment. 

Core Responsibilities & Qualifications:

• Administer and support the Motorola PremierOne (P1 CAD) network infrastructure (LAN/WAN/Firewalls/VPNs) supporting 24/7 mission-critical applications.

• Perform network monitoring, performance tuning (QOS, traffic shaping), and capacity planning to ensure ultra-low latency and high-throughput.

• Proactively troubleshoot and resolve issues related to network hardware, protocols, and third-party network components, ensuring rapid resolution and minimal downtime.

• Perform system monitoring, performance tuning, and capacity planning.

• Coordinate with Motorola and third-party vendors for system upgrades, patches, and issue resolution.

• Maintain high-availability configurations, failover clusters, and disaster recovery replication.

• Administer and support network devices including Routers, Switches, and next-gen firewalls.

• Manage and support virtual infrastructure using VMware vSphere.

• Administer containerized services running on Red Hat OpenShift.

• Implement and maintain CJIS-compliant security controls.

• Participate in on-call rotation for after-hours support.

• Document system configurations, procedures, and change management activities.

• Lead process improvement initiatives and perform root-cause analysis to enhance workflow efficiencies and system performance.

• Manage and troubleshoot enterprise hardware and software, specifically Microsoft Windows Server, SQL Server, and public safety applications (CAD/Mobile).

• Develop and execute customer operations policies while formulating long-term strategies for technical operational excellence.

• Cultivate productive alliances with customers and end-users to ensure technical support is tailored to specific operational needs.

 

Ideal Candidates:

The ideal candidate will have the following experience, qualifications, and location.

• Reside in the Southeast of the United States.

• Willing to travel if required to resolve issues on-site.

• 3+ years of hands-on experience designing and supporting mission-critical, low-latency network environments.

• Experience configuring and managing load balancers and Application Delivery Controllers.

• Expertise in administering and troubleshooting next-generation firewalls and VPN technologies.

• 3+ years of hands-on experience supporting Motorola PremierOne (P1).

• Familiarity with CAD integrations including Records Management Systems (RMS), Mobile Data Terminals (MDTs), 911 call handling systems, and GIS/mapping services.

• Strong troubleshooting skills in high-pressure environments.

• Ability to support systems during active public safety incidents and severe weather events.

• Effective communication with technical staff, security teams, and network vendors on complex network architecture topics..

• Strong documentation and change management discipline.

• A proactive approach to risk mitigation and system resilience.

• Understanding of CJIS Security Policy requirements.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $100,000-$110,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma, Bachelor's degree in Computer Science, Information Technology, or Public Safety.

• 5 years of experience supporting Mission-Critical Systems.

• Must be able to obtain a background clearance as required by our government customers.

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Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.