Business Transformation Program Manager - Modernization

Who We Are

Robert Half, one of FORTUNE’s World’s Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring for a Business Transformation Program Manager - Modernization to join the Business Transformation department. In this role, this individual possesses expertise in Salesforce and other operational tools, with significant experience in field operations. They demonstrate strong strategic thinking, problem-solving, and change management skills, particularly in managing large-scale operational changes. The person excels in communication and collaboration, effectively influencing stakeholders and ensuring alignment across teams. They also have experience in project coordination, especially in technology deployments, and are skilled at gathering and relaying feedback to drive decision-making. Additionally, they work closely with leadership to track performance metrics and KPIs.

What You’ll Do

• Leverage advanced expertise in Salesforce technology to provide solutions that support modernization initiatives within field operations.   
• Partner with modernization teams to document potential operational changes and align them with the organization’s core business processes.
• Manage logistics for the phased deployment of Salesforce Lightning, ensuring alignment with release schedules.
• SME on strategic landscape related to global product adoption, across field and corporate users. 
• Partner with various IT teams to ensure operational and technical readiness for the new business technology solutions. 
• Partner in the execution of business acceptance testing of new technologies before it is deployed to the field.
• Provides strategic vision during meetings to guide modernization efforts, ensuring alignment with organizational objectives and field needs.
• Perform complex analysis and develop reports to support BT Leadership (DOMO and Salesforce).
• Responsible for organizing day to day work with limited supervision.
• Team lead for cross functional project teams.
• Determine best approach or methodology to develop business solutions.
• Lead field and leadership Salesforce Modernization Taskforce and feedback calls, assisting project team and product managers to ensure business requirements are being captured.
• In partnership with the Learning & Development/Field Training Managers (FTMs), Business Transformation (BT) and IT managers and teams, manages overall deployment plans of new business technology solutions as well as recommend/implement adoption approaches of various RH technology / mobility tools.  (Requires significant influence and relationship building skills).
• Collaboration with other departments to align tools, features and deployment plans, when appropriate. 
• Collaborate with Executive Directors and Sr Field Leadership to outline business requirements and deployment strategy. 
• Lead Modernization meetings in collaboration with BT leadership and Product Managers.
• Participate in Modernization Taskforce and feedback calls, assisting project team and product managers to ensure business requirements are being captured.

What You’ll Need

• 6+ years field staffing experience.
• 4+ years of experience supporting/deploying an enterprise business system.
• 4+ years of experience facilitating training / change management programs, or equivalent business experience. 
• BS Degree – Business, MIS or related.
• Salesforce (intermediate).
• MS Office Suite.
• MS Project and intermediate project management skills.
• SharePoint.
• Extensive knowledge in our current Salesforce environment.
• Presentation software such as PowerPoint.
• General knowledge of web applications.
• Ability to interact and communicate with customers of varying levels of expertise.
• Ability to communicate technical information to non-technical users, and communicate business process to technical resources.
• Strong interpersonal, influencing and relationship building skills.
• Ability to effectively communicate strategic ideas to tactical thinkers.
• Ability to create complex process flow diagrams or flowcharts.
• Ability to create thorough documentation.
• Ability to prioritize job responsibilities.
• Ability to gather information and present status.
• Superior facilitation skills.
• Knowledge of business systems software.
• Ability to develop, manage, and work from a project plan, meeting established deliverables and timelines.
• Adaptability and demonstrates good judgment.
• Ability to conduct training & meetings.
• Ability to assess risks and escalate as needed with recommended action(s).
• Ability to communicate for action.

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus.

$96,000.00 - $145,000.00

We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at https://roberthalfbenefits.com.

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.