Business Systems Consultant, Operations

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Individual Application Operations and Support (AOS) team is looking for a Business Systems Consultant who thrives in a production support environment and is passionate about growing technical and consulting expertise.

As a member of the team, you will provide essential day-to-day technical and process support for AOS Individual. In this role, you will collaborate closely with business and technology partners to ensure that delivered and supported solutions effectively meet business needs and align with established quality standards based on risk.

What will you do?

• Ensure requests and documentation are clear, understandable, audience appropriate and accurately captures the key information required for a quality solution that meets business needs.
• Collaborate with technical staff to interpret the needs of the business and assist in the design of the solution to deliver the expected result to our business partners.
• Communicate with our business partners in an effective and timely manner.
• Ensure requests are prioritized, distributed and completed
• Take ownership of support/project issues and engage the appropriate resources to reach resolution.
• Ensure potential issues are tracked and escalated in a timely manner
• Support a work environment that promotes knowledge sharing, customer service, quality, innovation, and teamwork.
• Assist in planning and participate in monthly application maintenance releases 
• Support SLF’s Disaster Recovery process and milestones 
• Mentor other Business Systems Analysts within AOS

What do you need to succeed?

• ITIL knowledge
• 5+ years of experience with Incident & Problem Management
• 5+ years of experience in managing production support issues, escalations, and priorities to resolve application incidents
• 2+ years of experience working in an Agile/Kanban/Scrum environment
• Proficiency with collaboration and workflow tools (e.g., Teams, Jira, SharePoint)
• College or university degree, preferably with a systems background or equivalent experience

Preferred Skills:

• Strong communication skills (verbal and written), with the ability to engage technical and non-technical audiences.
• Customer and results focus, with the ability to assess risk and deliver valued outcomes.
• Excellent organizational skills and the ability to manage changing priorities, competing demands, and frequent interruptions.
• Self-driven and motivated to get results.
• Ability to work collaboratively with others to build and maintain strong, cohesive teams through practicing open dialogue and sharing of ideas/information
• Analytical mindset, able to break down complex requirements and probe for clarification.
• Innovative, looks for new approaches to the way things are done

What’s in it for you:

• We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®,  for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Business Analysis - Systems

Posting End Date:

06/05/2026