Business Systems Analyst III (AI and Chat bot technology focus)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$69,700 - $98,400 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Business/Systems Analysis at TD is part of an enterprise-wide product and delivery ecosystem. The Business/Business Systems Analysis team acts as a bridge between business and technology, collaborating on critical initiatives to ensure secure and stable operations, develop new capabilities, and deliver seamlessly for both customers and colleagues. Our team works closely with corporate functions and technology, aligning with SAFe Agile, Practice Hub, and governance standards.

Our organization is at the forefront of digital transformation, investing in technology and talent to drive innovation and growth. As a Business Systems Analyst, you will play a critical role in shaping our future, influencing key decisions, and ensuring that our business systems create lasting value. You will have the opportunity to work with passionate professionals, expand your skills, and make a meaningful impact on the organization and its stakeholders.

The Business Systems Analyst is a pivotal member of our technology and business solutions team, responsible for bridging the gap between organizational strategy and technical execution. This role involves analyzing complex business processes, designing efficient systems, and ensuring that technology solutions drive tangible business outcomes. The Senior Business Systems Analyst acts as a trusted advisor to both business stakeholders and technology teams, facilitating collaboration to deliver solutions that support corporate objectives and enhance user experience.

As the organization evolves through digital and AI enabled transformation, this role requires curiosity and forward-looking thinking to help shape solutions that responsibly and effectively leverage emerging technologies, including Artificial Intelligence, to improve business processes and user experiences.

Job Accountabilites - What You'll Do:

Business Systems Analysis is a professional field that generally requires formal education or relevant experience. It demands a strong understanding of requirements management, business-related systems, operational processes, related technology, industry knowledge, enterprise technology delivery practices and standards, and project management. A thorough understanding of the businesses supported and enterprise methodologies is essential.

As a Business Systems Analyst III, you will be responsible for:

• Requirements Elicitation and Management: Collaborate with pod members/business stakeholders to plan, elicit, analyze, document, communicate and lead the delivery of detailed functional and non-functional requirements in alignment with Delivery Execution Framework (DEF) and TD Behavior Driven Design (BDD) Standards. Create and maintain detailed documentation including business requirements, process flows, use cases, user stories, and technical specifications. Ensure documentation remains current with clarity, accuracy and traceability. Active participation in brainstorming and storymapping sessions. Refine user stories to ensure requirements are clearly understood by all stakeholders and meet the expected business needs/desired outcomes.
• Business Process Analysis: Conduct analysis in current business processes and workflows (AS-IS) to understand existing capabilities and identify improvement opportunities. Responsible for the documentation of AS IS and TO BE process maps and contribute to recommendations that align with best practices and business goals.
• Solution Design: Translate business requirements into system specifications by working closely with technology partners Participate in solution design discussions, ensuring alignment to documented requirements and enterprise standards, and assist in maintaining end to end traceability throughout delivery.
• Testing and Deployment Support: Contribute to testing activities by validating scenarios and outcomes against documented requirements. Support implementation and deployment activities to help ensure solutions meet intended business needs.
• Stakeholder Communication: Engage with business and technology stakeholders to support requirement clarification, issue resolution, and ongoing communication. Participate in PI Planning, Sprint Planning, Demos, refinement sessions, and meetings as required. Liaise with third-party vendors and consultants as needed, ensuring their deliverables align with TD standards and business needs.
• Continuous Improvement: Continuously enhance knowledge/expertise in business analysis practices and stay current with emerging technology trends, including Artificial Intelligence (AI). Develop and maintain an informed understanding of how AI driven solutions such as automation, analytics, and intelligent decision support can be applied to business processes and technology solutions. Build expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery. Continuously enhance knowledge of business domains and their products/services.

Where You'll Work:

You’ll be expected to work Primarily onsite at a TD location for meetings, team events and experiences. The hiring manager will provide more information about how this works for their team.

Job Requirements - What You Need to Succeed

• Education: Undergraduate degree in related field or relevant certifications.
• Experience: Minimum 3-5 years of experience in business analysis, systems analysis, or related roles in a corporate or technology enabled environment.
• Project Management: Solid knowledge and experiences in Agile or SAFe Agile methodologies, including practices, ceremonies, and documentation standards (i.e. Behavior Driven Development BDD)
• Technical Proficiency: Demonstrated understanding of software development lifecycle (SDLC), business systems integration, and process automation concepts. Experience using analytical and documentation tools such as MS Office, process modeling tools, and Atlassian tools including Confluence and Jira is an asset. Exposure to data analysis, SQL, data analytics, and business intelligence platforms is beneficial.
• Artificial Intelligence Awareness: Demonstrated foundational knowledge of Artificial Intelligence (AI) concepts and use cases, with a strong interest in understanding how AI can be leveraged within enterprise systems, business processes, and customer or colleague experiences. Ability to collaborate effectively with technology partners to translate AI related capabilities into clear business requirements and value driven outcomes.
• Analytical Skills: Strong problem solving and analytical skills, with the ability to break down business needs into clear, structured requirements. Attention to detail and an organized approach to managing information.
• Communication Skills: Clear written and verbal communication skills, with the ability to convey information to both technical and non-technical audiences. Experience participating in meetings, workshops, demos and collaborative working sessions.
• Interpersonal Skills: Ability to work effectively within cross-functional teams and building positive working relationships with stakeholders.
• Adaptability: Flexibility to adjust to changing business priorities and emerging technologies. Willingness to learn and grow skills as new technologies and practices emerge. Ardent to work multi-functionally and independently.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet