Job Purpose:
The Business System Analyst acts as a vital link between Finance Business Services, Technology & Digital Services, and external vendors. The analyst partners with stakeholders to analyze business processes, gather requirements, and design efficient and effective business solutions. This role is responsible for the implementation, support, and enhancement of Microsoft Dynamics 365 and AX 2012 for Finance to optimize Order to Cash (O2C) processes – including both online and offline retail sales and wholesales operations.
By collaborating closely with two other BSAs, this position ensures comprehensive coverage and continuous improvement of all finance-related processes. Through proactive stakeholder engagement and a commitment to operational excellence, the analyst supports the seamless integration of technology and business objectives, enabling the organization to achieve greater efficiency, scalability, and business value across APAC markets.
Key Responsibilities:
The holder of the position is mainly responsible for the following areas in coordination with his / her superior:
Project Management
- Collaborate with Finance and internal teams across global, APAC regions and markets with external vendors to ensure successful project delivery.
- Support end-to-end project from an IT perspective starting from business requirements discovery to final testing, delivery, training but also by supporting the transition from project to operations.
- Communicate and coordinate with various internal teams (global and regional, finance/ business/ technology) and external vendors to enable seamless system or integration roll-out.
- Work with external vendors to ensure the delivery of high-quality outcomes in a timely manner.
- Review solution design documents to identify local technical dependencies / changes required and initiates necessary changes.
- Prepare and maintain IT documentation such as system design documents, UAT test scripts, functional requirement documents and user manual.
Change Management and Operation Support
- Monitor, maintain, and support Microsoft Dynamics 365 and AX 2012 ensuring critical business functions are running smoothly and efficiently.
- Manage external vendors to provide quality and timely system support to ensure smooth operations.
- Support change request process, monitor development, quality outcome and deployment.
- Oversee integration support between Microsoft Dynamics 365/AX 2012 and POS/ OMS
- Provide application system support to end-users when it is required.
Requirements
Academic / Professional Qualifications
- University degree in Information Technology, Accounting, or related disciplines
- Agile or PMP certified is desirable
- Microsoft Certificates on Dynamics 365 related topics
Work Experience
- At least 5 years’ experience as a Business Analyst or System Analyst for IT systems
- Experience in Microsoft Dynamics 365 Finance and Operations or AX 2012
- Experience in systems implementation/enhancement/configurations
- Experience in O2C process (including POS and online sales)
- Experience working at a regional level (with multiple APAC countries)
- Experience in retail, hospitality, or luxury retail desired
Functional/Technical Expertise
- A firm understanding of solution integration and development methodologies
- Knowledge in various system integration is an advantage
- Knowledge in X++ and SQL is an advantage
- Proficiency in Microsoft office
Required Competencies
- Strong coordination skill with experience in managing stakeholders and external vendors
- Ability to build rapport with IT and business users
- Must be a good team player, responsible and willing to learn
- Collaborative and attention to details
- Strong analytical and problem-solving skills
- Multitasking and ability to work independently
- Self-motivated and able to complete tasks in a timely and efficient manner
- Excellent interpersonal and communication skills both verbal and written in English
At Chanel, we are you focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.