Business Systems Analyst

About the Role

In this role, you support long‑term, always‑on loyalty programs within Merkle’s Loyalty Plus platform. Instead of working on short, one‑time projects, you’ll build ongoing relationships and become a trusted subject‑matter expert for your clients. You help them understand what they want to achieve and how to bring it to life within a complex, evolving platform.

If you enjoy solving puzzles, uncovering how systems work, and partnering closely with clients and cross‑functional teams, this role gives you space to grow, learn, and make a lasting impact.

What You’ll Do

Understand Client Needs

• Lead conversations with client partners to understand goals, requirements, and desired changes.
• Translate needs into clear documentation such as requirements, acceptance criteria, and updates to solution layouts.
• Evaluate whether the Loyalty Plus platform already supports a feature or if development work is needed.

Analyze Systems & Data

• Review new and existing data to support your recommendations and program logic.
• Troubleshoot loyalty issues, such as missing rewards or unexpected customer behavior, by exploring root causes.

Support Testing & Quality

• Create and execute test plans, including internal and client user acceptance testing.
• Maintain accurate and up‑to‑date documentation across all aspects of the solution.

Collaborate Across Teams

• Partner with project managers, solution architects, reporting teams, and product support to deliver seamless experiences.
• Facilitate change requests using a structured process and communicate updates clearly across teams.

Own Long‑Term Success

• Grow into the client’s go‑to expert by learning their loyalty program end‑to‑end.
• Support programs that evolve year over year, helping clients make thoughtful, future‑minded decisions.

What You Bring

Experience & Skills

• A bachelor’s degree in a technology‑related or analytical field (or equivalent experience).
• Experience gathering and documenting requirements for data‑heavy or database‑driven systems.
• Strong analytical and problem‑solving skills with an interest in understanding how things work “under the hood.”
• Clear, adaptable communication skills for both technical and non‑technical audiences.
• Ability to write and execute test plans and present results confidently.
• Comfort managing multiple tasks and shifting priorities in a dynamic environment.

• Familiarity with SQL or databases for analysis and quality checks.
• Experience using tools like MS Teams, SharePoint, PowerPoint, or JIRA.
• Curiosity about learning scripting languages like Ruby or Python; not required to apply.

Who You Are

You’re likely to thrive if you:

• Ask thoughtful questions and enjoy tracing issues back to their root cause.
• Like understanding “how the system works” and feel motivated to get hands‑on.
• Value collaboration and feel comfortable working directly with clients.
• Want to grow into a long‑term expert rather than jumping from project to project.

Why This Role Matters

Your work has real impact—not just in delivering requirements, but in shaping how loyalty programs operate over time. You’ll help clients make decisions that affect millions of loyalty members, all while expanding your technical, analytical, and consultative skills.

Apply Today

If this role aligns with how you like to work—and you’re excited to deepen your expertise in loyalty technology and customer experience—we’d love to hear from you.