Your role @ CHANEL

As part of the regional IT team, the Business System Analyst (BSA) will play a pivotal role in supporting Chanel’s digital transformation journey across North Asia and SEAA. This role will focus on ensuring the successful deployment of global project D365 integration with upstream and downstream such as WMS, POS and replenishment system, eCom and aftersales system including power platforms.

The Business Analyst will act as a regional liaison between local business teams and the global ERP implementation team. While the global team will operate and maintain the system, this role ensures that regional business requirements are accurately captured, translated, and communicated for successful deployment of Microsoft Dynamics 365 across the region.

This role will cover our Fashion, Fragrance and Business Product (FBP), and Watch Fine Jewelry (WFJ) divisions. Actual middleware integration is conducted by separate middleware teams, but SCM BSA needs to be involved to drive the discussion and leads to proper implementation if necessary.

The impact you can create at CHANEL

ERP Transformation Support – Microsoft D365

Requirements Gathering & Analysis

Engage with regional business stakeholders (Finance, Supply Chain, Sales, etc.) to understand operational processes and pain points.
Document and validate business requirements, ensuring alignment with global ERP standards.

Translation & Communication

Translate regional business needs into functional specifications for the global ERP team.
Act as the primary point of contact for clarifications between regional teams and global ERP experts.

Process Mapping & Gap Analysis

Map current regional processes against global ERP workflows.
Identify gaps and propose solutions or workarounds within the global operating model.

Testing & Validation

Support User Acceptance Testing (UAT) by preparing test cases based on regional scenarios.
Coordinate feedback and ensure issues are documented and escalated to the global team.

Change Management & Training Support

Assist in preparing training materials tailored for regional users.
Support communication and adoption of new processes across the region.

You are energized by… 

Supply Chain is the heart of the Chanel process and system. The APAC Region is the biggest entity of Chanel and has decided to invest a lot to revamp all the technical capabilities, services and applications in order to catch up and go beyond to all other Luxury competitors. We have a very ambitious road map and journey in the next 3-5 years that will challenge a lot all of the team members who want to be part of this exciting journey.

What you can bring to the team…

Internally working with global, regional, and local IT stakeholders and all 3 domain business partners such as Fashion/Fragrance and Beauty/ Watch Fine Jewelry to ensure standardized operation and process can work. Efficiency gain is another part you can bring to the organizations.
Externally managing and interacting with technology providers, including ERP Microsoft Dynamics partners, implementation service, and solution support vendors, all those pieces can make perfect puzzles.

At Chanel, we are you focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of everyone increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Business System Analyst -Supply Chain & After Sales System, North Asia and SEAA

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