Business System Administrator Lead

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Job Description:

Summary
Responsible for one or more applications/modules and provides technical leadership in improving, enhancing, developing and supporting/maintaining said applications/modules within Ryder's IT Architecture. Provides guidance to the IT support teams as well as providing support to projects and teams requiring the configuration and modification to the core applications/modules and integration of technology solutions. Participate in architecture design, performance monitoring, module evaluation, and buy versus build decisions. Responsible for end-to-end administration tasks that span the platform and includes various activities such as analysis and design, troubleshooting, development and testing, implementation of monitoring solutions, documentation, and support of managed packaged upgrades, communicating maintenance windows and outages. Supervise and communicate development, project status, dependencies, and risks and mitigation strategies to the project team, business stakeholders and leadership. Provides technical expertise to the business. Critical functions include operational and technical roadmaps, defining metrics and reporting. Participates and contributes to process improvement initiatives by proposing and/or undertaking system configuration changes that support the overall improvement initiative. Helps end users understand system processes and usage rules, as well as, enforcing those processes and rules. Proficient in the understanding of the systems' back-end processes and underlying data, such that he/she can provide insight during improvement initiatives, as well as effective troubleshooting when problems arise.

Essential Functions

• Configures the system to support Business and IT needs, user requests, process changes, and improvement initiatives. Create a close working relationship with Business partners to identify pain points and provide better services.
• Evaluate and recommend new solutions and maintains knowledge of emerging technologies within their technology discipline while perform in-depth analysis in current state setup, workflows and capabilities with the goal of enhancing the usage of the Platform.
• Execute weekly and monthly platform maintenance activities including weekly systems activity progressions, Close-outs, software upgrades and maintenance improvements to ensure the platform is running at top performance. Communicates system changes, process updates, maintenance windows, and outages to impacted end users.
• Supports large project initiatives in the role of the system’s Subject Matter Expert. Proposes solutions related to the supported system, as well as, identifies risks related to proposed system changes. Key participation in planning and requirements workshops, design reviews and other meetings where Product Owners and Subject Matter Experts may discuss the platform. Work closely with Solution Architects and Team leads to layout pros and cons of various solutions. Communicate status updates to stakeholders.
• Provide application design recommendations that align with long and short-term IT and business strategies and provide expertise for the integration of applications across the business.
• Manages end user requests (e.g. system access requests, reports, research requests, job scheduling, etc.) and provides data analysis and queries to support IT and other business initiatives.

Additional Responsibilities

• May be asked to support one or multiple projects or project functions, as bandwidth allows.
• Research and track emerging technology to develop business solutions and applications.
• Mentors others on the technical, functional, and process knowledge and skills needed to achieve results at the optimum level of performance.
• Provide advanced knowledge, skills, and experience within technology discipline.
• Ability to worked on Agile Scrum or Kanban methodology.
• Provides guidance and enforces system processes and usage rules.
• Excellent presentation skills with the ability to communicate and persuade management at all levels.
• Develop and administer enterprise-wide onboarding training, recurring refresher training.
• Drive the adoption of the platform best practices and development standards for technical and project teams to follow.
• Complete IT Audits for User/License assessments.
• Engages in online, classroom, and/or self-training to continue developing system expertise.
• Performs other duties as assigned.

Skills and Abilities

• Ability to analyze and solve problems
• Ability to read and/or listen and understand information and ideas communicated
• Develops and delivers effective presentationsPresent information and ideas to others clearly and understandably
• Ability to effectively facilitate meetings, work sessions, and training
• Aptitude to learn a new business and systems
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detailed oriented with excellent follow-up practices
• Technically savvy with ability to quickly learn new systems and effectively assume administrator responsibilities
• Forging strong relationships with both the clients and project teams that will contribute to your growth and development
• SQL scripting or similar scripting capabilities (fundamental skills at minimum) intermediate preferred
• Strong background in IT Security, specifically IT Risk, Vulnerability Management and system best practices advanced required
• System analysis capabilities (including data analysis) and process improvement capabilities (business and/or technical) advanced required
• Ryder business knowledge / practices / processes beginner preferred

Qualifications

• Bachelor's degree required Computer Science, Computer Information Systems, Informatics or Engineering, other majors to be considered on an individual basis
• Seven (7) years or more Experience working in an IT environment and having been exposed to various IT-related responsibilities and terminology required
• Five (5) years or more System administration of a PPM platform, such as Planview, ServiceNow, enteprise software package, such as an HR system, Financial System, ERP System, Project Management Systems, Incident Management System, etc. required
• Five (5) years or more Experience in process improvement – whether in a business or technical environment required
• SQL scripting or similar scripting capabilities (fundamental skills at minimum) intermediate preferred
• Strong background in IT Security, specifically IT Risk, Vulnerability Management and system best practices advanced required
• System analysis capabilities (including data analysis) and process improvement capabilities (business and/or technical) advanced required
• Ryder business knowledge / practices / processes beginner preferred
• Other System administrator certification(s) from commercially recognized product(s)

Travel
1-10%

DOT Regulated
None

Job Category

Systems Administration

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$100,000.00

Maximum Pay Range:

$115,000.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

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