Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
Within the Our Business support organization we are looking for officers that will be the glue between our SP’s, the GSSC and NTT BE. They will answer, advice, contact, solve all customer requirements, internal of external (client, colleagues, vendors, partners) These people also need to be knowledgeable and understand our complex business regarding the end-to-end process (O2O, O2C, S2P) and for both complex clients and portfolio.
We are looking for a person who likes to work independently, is highly motivated and a great team player. Being open for change and participating in the development of new processes to make our lives easier is a big plus.
This person will be positioned as first level of support between the Service Providers and the local organization. They will support the local organization, follow up on questions raised from both sides, take ownership and solution issues between the remote and local organization. They are not afraid of diving into the details, raising questions and implementing the solution into the systems. A good oral and written communication are expected both in providing details internally as being able to summarize and provide concise feedback to management regarding escalations and overall management reporting. This person will make sure clients are serviced as expected using direct, adequate, and professional communication.
This person will continuously work on improvements and will add and transfer workload to the Service Providers when needed. They work with internal teams on complex processes and push towards standardization of the workload, assist in preparing the work instructions and support and manage the transfer of knowledge towards the Service Providers.
In this role the person will also be asked to perform specific tasks within the end-to-end processes to support our complex portfolio or be dedicated to work on specific clients, complex parts of our business, non-standard products, or specific processes. They will be accountable for control and validation of outputs and deliverables in the end-to-end process both outsourced as retained.
What we offer
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.