Business Support Manager (Onsite)

Date Posted:

2026-04-28

Country:

United States of America

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

We have an opportunity for a Business Support Manager at our East Hartford, CT Campus. You will join the Engine Health Monitoring (EHM) and Data Services team to own the day-to-day operational support of P&W’s Data Services and Engine Health Monitoring businesses. This Data Services business currently supports the A220 and Embraer E2 Geared Turbofan (GTF) powered aircraft with planned expansion to other GTF powered aircraft.

We are seeking an individual that embraces a challenge, is able to work in a changing environment, takes initiative and has a demonstrated consistent track record of delivering results. We leverage technology advancements adopted by the industry becoming the standard on new aircraft applications. 

These capabilities, including P&W’s solution called eFAST (Enhanced Flight Data Acquisition, Storage, and Transmission System), support P&W’s broader Digital Strategy by enabling P&W to automatically receive large volumes of engine operational data, develop improvements to our engine prognostic and diagnostic capabilities, and deliver increased value to our customers.

This will include working with other internal organizations, including Programs, Engineering and Digital Technology teams to ensure business processes, infrastructure and software tools support expected performance metrics (e.g., system availability, customer responsiveness, data throughput, etc.) and meet our customer needs. 

What You Will Do:

• Primary point of contract for P&W’s eFAST Data Service with Airbus Canada, working with the PW1500G Program Management Office, Engineering and Digital Technology teams at P&W, and an outsourced 24x7 Operational Support team.

• Main focal to manage the Embraer E2 Data Service interfacing with Embraer, the PW1900G Program Management Office and other internal teams to ensure service delivery and drive service growth and stability

• Support the overall Data Service day-to-day operation, which includes the E2, including management of a 24x7 support team

• Support the development and execution of integrating new aircraft and engine data streams from various third-party providers into current processes

• Manage third-party cellular SIM card plans that support Data Service customer data transmission – this includes using third-party web tools to set-up and actively manage SIM card plans

• Support contractual program reviews with airframe manufacturers and customers

• Identify and take initiative to drive process improvement and opportunities to further improve established or new outsource resources for long term support and anticipated growth of the services

What You Will Learn:

• This is a key role providing you with exposure to senior management, aircraft manufacturers and external customers.

Qualifications You Must Have

• Bachelor's Degree and 5 years of experience or Advanced Degree and 3 years of experience as listed below:

• 3+ years in a customer focused or project management role

• Experience managing time-sensitive, high-pressure situations without supervisions

Qualifications We Prefer:

• Results-oriented, customer-focused with a bias for continuous improvement

• Experience supporting internal and external customers

• Ability to think outside the box with rapid decision-making skills

• Excellent communication and interpersonal skills for the purpose of collaborating across all levels of the organization

• Experience with analyzing and troubleshooting system issues

Learn More & Apply Now

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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