JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
How We support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.
Benefits to eligible employees, include:
Group Insurance Plan
Annual Leave
Labor Insurance
National Health Insurance
Employee Welfare Committee
Employee Assistance Programme (EAP)
What this job involves
The Lead Facilities Coordinator will assist the Site Service Manager/Assistant Site Service Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk.
The Lead Facilities Coordinator is also required to provide administrative support to the team.
The position of Lead Facilities Coordinator requires substantial independent leadership skills, process ownership, decision making, administrative and technical expertise. The incumbent;
Serves as an integral part of a facilities team to deliver outstanding customer service to users.
Clearly and promptly communicate with appropriate persons.
Demonstrate an understanding of urgency.
Meets customers’ needs directly or by directing them to the correct tools and /or resources.
Is flexible toward expansion of role and responsibilities which includes independent study for growth and skill development.
Duties performed may include a broad range of complex tasks involving confidential or technical information.
This position requires a person who can be responsible for prioritising projects to meet multiple deadlines in a fast-paced, people-oriented environment.
Interested? An ideal candidate would need to have the following qualifications
Desired experience and technical skills
Excellence in Client/Stakeholder Management
Good at Procurement & Vendor Management
Good at Finance Management
Good at Health & Safety Management
Excellence in Site Operations Management
Good at Risk Management
Required
Client/Stakeholder Management
Provide superior customer service to meet on-site client’s expectations
To be attuned with customers, build and establish relationships with stakeholders across all levels.
Foster a sense of community and create happiness at work for the team, the client and their guest.
Display tact and diplomacy in working and communicating with others/users.
Share communications collaterals with the JLL team
Procurement & Vendor Management
Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
Assist in the procurement of vendors and services as required
Hold vendors accountable for timely service at Client sites
Work with sourcing to on-board new vendors and maintain existing vendor and contract information.
Liaise and manage respective vendor to support the functionality of office space
Finance Management
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
Ensure prompt and accurate management of purchase orders in JDE
Research and resolve vendor payment issues.
Health & Safety Management
Conduct regular audits to ensure safety procedures on site are in place and working
Assist in carrying out safety procedures when needed
Site Operations Management
Assist in the implementation of Industry Best Practice operations
Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
Seek ways to constantly reduce costs and improve operational standards
Maintain premises in neat and good working condition at all times
Maintain duplicate office keys in good order
Assist with receptionist coverage from time to time
Provide FM support for meeting room bookings where required
Monitor Janitor team to ensure that office and amenities items are always in stock
Organize and track activity status and details of multiple projects.
Be FM POCs and assist with the functions/services of janitorial, mailroom, reception, transportation, event, space management, and occupancy planning
Enhance site field manuals & SOPs for the FM functions above.
Oversee FM function/service executions, ensure smooth operations.
Resolve problems associated with all building services including: janitorial, mailroom, reception, transportation, event, space management, copier services, parking, conference rooms, interior and exterior furnishings, fixtures and equipment.
Pro-actively inspect interior and exterior spaces regularly as directed to ensure the facility is in good repair and the site is safe.
Supervise the housekeeping staff and ensure that the facility is a clean and hygienic place to work in.
Check rooms and furniture to identify needs for repairs or renovations.
Assist with the coordination, scheduling and performance of all maintenance activities of soft services
Assist with operational reporting, budgeting, financial systems and purchasing
Be Mentors for junior Facilities team members
Be responsible to consolidate all customer issues and generate a monthly report
Ad Hoc responsibilities assigned by the Site Service Manager
Prepare logs, documents and reports as required for the site and take action as required.
Be a team player and work with other members of the team to meet all team goals and deliver performance excellence
Observe and report all incidents or suspicious activity to the Site Service Manager or Client Security as appropriate for the circumstances and/ or as required by the site.
Risk Management
Assist in the implementation and management of property risk management program
Support the implementation and monitoring of disaster recovering and business continuity plans
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
Achieve Key Performance Indicators and Service Level Agreement targets
Firm First Mindset
Able to cooperate and work well with others to meet targets
Support the team effectively as and when needed
Proven ability to commit to flawless execution while complying with firm’s procedures and standards
Client Focus & Relationship Management
Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
Able to interact with the general client staff & vendors with ease
Ability to manage conflict and conflicting priorities
Demonstrates ability to work with vendors to deliver efficient services
Demonstrates proactive & professional approach to customer service
Has a customer-oriented attitude
Project Management & Organisational Skills
Proven ability to manage multiple and complex operational matters on a daily basis
Demonstrates ability to prioritise and manage the completion of projects in an efficient and timely manner
Preferred
3 or 4 years of prior experience in facilities, property management, hotel or related field preferred
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.
Location:
On-site –Taipei, Taiwan, ChinaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.