JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
ROLE AND RESPONSIBILITIES
OVERALL ROLE
This position is responsible for governance and administration of finance, sourcing, compliance and systems updates to release Workplace Experience and Enigineering team to engage with Occupants.
The role acts as point of contact for Landlord’s and Vendor partners and it creates the stable foundation at a Site level. The helps to drive account initiatives by driving consistent implementation and delivery.
This role, whist back of house, requires and active level of engagement, interfacing not only with GRE, but also other service partners such as Security, and Landlords as relevant.
MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future
Day to day contact point with the Landlord, key vendors and JPMC partners
Perfection of execution in administrative tasks
Part of a highly proactive, responsive, dynamic and agile team
Take on ad-hoc tasks to free up the Workplace team to engage with Occupants
Timely execution of tasks every time
Close integration with vendor partners to drive value
Close attention to detail on procurement and financial task
Client/Stakeholder Management (in support of the Workplace Location Lead)
Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achieved
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Leadership / Staff Management/ Team Participation
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Be a safe pair of hands to allow the Workplace enabler ’s time to engage on the client floor
Operations Management
Provide comprehensive Workplace Team and Engineering support
Handle Prismticket requests in a timely manner
Provide administrative support of issuing work order to vendors
Coordinate with vendors to perform a wide range of facilities related services
Be the single POC for the Building Landlord
Liaise with Technical and Engineering services as required
Ensure filing and compliance matters are up to date and documents maintained in good order
Act as administrative point of contact for the client floor
Work with all related parties on timely delivery of all services
Continuous Improvement implementation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
Implement and feedback on operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management
Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
Ensure data integrity of all systems across the Region and perform audits from time to time
Ensure meeting or exceeding SLA/KPI scores
Generate reports and conduct presentations as per the service delivery requirements and overall account management
Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
Work with all related parties on timely delivery of all services
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
When necessary raise risks to Workplace Experience Site Lead for further investigation
Ensuring up to date information on Client’s Property Services SharePoint
Assisting payment application or intermarry
Managing the payment application workflow and processing
Supporting additional responsibilities as assigned by management
Assist manager with expense reimbursement processing, schedule coordination, and other administrative duties
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Excellent verbal and written communication skills
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
Excellent Chinese
Fluent English skills (reading and written)
2-3 year’s experiences in Facilities Management, Hospitality, Airline Services, Events Management or equivalent
Proficient in Excel, Word, and PowerPoint, skills are essential
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude
People Management and Team Leadership – ‘I am a Team Player’
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills – ‘I am Proactive’
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking – ‘I am Innovative’
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
Natural communicator who enjoys engaging at all levels
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures
Organised
Location:
On-site –Taipei, Taiwan, ChinaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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