Business Solutions Architect

JOB LOCATION

15151 E Alameda Pkwy Aurora, Colorado 80012-1555

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

OVERVIEW OF POSITION

The Business Solutions Architect partners with internal clients to plan, design, develop, and implement technology solutions supporting business operations, with a primary focus on the AMANDA permitting and licensing platform.

PRIMARY DUTIES & RESPONSIBILITIES

• Acts as a technical liaison between users, vendors, and department staff
• Serves as part of a project team or project manager on assigned initiatives
• Develops, configures, and maintains workflows, scripts, and other related documentation
• Develops and implements testing, QA, and documentation processes
• Creates new workflows and implements them across various applications, with emphasis on AMANDA
• Monitors the IT Support Desk ticket queue and works applicable tickets through to resolution
• Conducts end-user training and develops training materials
• Negotiates and resolves issues with vendors, including AMANDA and third-party solution providers 
• Participates in system upgrades, enhancements, deployments, and post-implementation support
• May make work assignments and monitor completion of work of the team
• Performs other related duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

• Bachelor's Degree in information technology, computer science, management information systems, or related field

Experience: 

• 2 years of business information systems analysis experience
• Experience writing, analyzing, and troubleshooting SQL queries, views, and stored procedures in support of enterprise applications
• Experience with data and system analysis, including troubleshooting and problem-solving
• Experience with in-house developed, on-prem, and SAAS application support
• Experience with business process and workflow analysis, and customer engagement

Preferred Qualifications:

• Experience with AMANDA (permitting, licensing) or similar enterprise workflow platforms
• Experience with HTML, CSS, and JavaScript

Knowledge:

• Proficiency with workflow configurations and methods
• Familiarity with the change management process
• Proficiency in User Interface and User Experience support
• Proficiency with Web services, APIs, XML, XSLT, ETL processes, and system integrations
• Familiarity with relational/non-relational databases
• Familiarity with Information Security practices
• Familiarity with networking and systems disciplines

Skills: 

• Strong interpersonal, analytical, and oral and written communication skills
• Strong assessment and problem-solving skills
• Advanced skill in the use of personal computers, including spreadsheets, database management, and word processing

Abilities: 

• Ability to establish and maintain effective working relationships with other employees, customers, and other City departments.
• Ability to effectively communicate with end users, peers, and management on how the software application can assist in supporting their needs.
• Ability to handle situations with tact, diplomacy, and professionalism.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and fulfill goals and objectives.
• Ability to proactively research, analyze, present recommendations, and when appropriate, implement computer system changes and upgrades that may be initiated by a variety of sources including staff, management and vendors.
• Able to navigate IT Support Desk ticket system.

Licenses and Certifications Required: 

• None

Background Check & Fingerprinting:

· The selected candidate will need to obtain physical and operational security clearance for CJIS (Colorado Justice Information System). The selected candidate will undergo a background check, motor vehicle report, and fingerprint clearance for CJIS access.

WORKING CONDITIONS

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Light physical work that involves moving no more than 20 pounds at a time
• Frequent lifting or carrying of objects weighing up to 10 pounds
• Occasional lifting, carrying, walking, and standing
• Frequent hand/eye coordination forthe operation of office equipment
• Vision for reading and interpreting reports, data analysis, and preparation
• Frequent speech communication, hearing,g and listening to maintain communication with employees and citizens

Work Environment:

• Essential dutiesare performed primarily in an indoor office or public area setting

Equipment Used:

• Frequently uses standard office equipment, including computer, calculator, multi-line telephones, and copy/fax machines
• This role may require the incumbent to regularly use personal equipment (e.g., vehicle, cell phone, tools, etc.) in the course of their employment.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.