Business Product Owner/Project Manager

Job Description:

Are you ready to drive digital transformation and customer-centric improvements in a global aviation environment?

Satair, an Airbus Services Company, is seeking an enthusiastic Business Product Owner/Project Manager to join our global Transformation, Process & Performance Management team within Customer Resolution Services (CRS). This is a unique opportunity to lead critical projects that simplify and transform our operational customer communication processes.

Your Role: Drive Transformation and Own the Customer Communication Experience

As a key member of the Customer Products and Communication team, you will be responsible for the customer products handled by CRS. Your primary focus will be on the evolution and transformation of our customer communication processes deployed in our ticketing system (Freshdesk) for CRS and Satair, ensuring a seamless end-to-end customer experience.

Key Responsibilities:

• Lead & Deploy: Champion and roll out transformation projects to boost customer value creation and internal efficiency.

• Process Evolution and Transformation: Work from a business perspective to transform and evolve key communication processes, prioritizing the customer first.

• Stakeholder Management: Ensure smooth communication and alignment with all product and project stakeholders across global regions, including external customers.

• E2E Process Efficiency: Drive change and promote an End-to-End (E2E) mindset to minimize communication as a process variance.

You will work with a diverse, international team of project managers, product support managers and process and performance managers across Hamburg, Singapore, and Herndon, and will closely coordinate with data analysts and automation managers. 

This role requires travel up to 20%.

We Are Looking For:

• Proven experience in a Business Owner/Product Owner and/or Project Manager role.

• Background in customer service organizations desirable.

• A digital mindset to enable and support Satair’s digital growth.

• A strong capability to drive change and communicate effectively in complex, international environments.

• Excellent stakeholder management skills across all hierarchical levels with great communication skills in English..

• A data-driven decision maker

What does your next challenge look like?

At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.700 people and a turnover of $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!

Here is a selection of some of the benefits we offer our employees in Copenhagen:

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally

• Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company

We will be inviting for interviews on an ongoing basis so send us your CV and application today to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. 

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair A/S

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Programme & Project Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.