Principal Accountabilities ● Initial point of contact for many internal branch issues, and can resolve complex issues independently. Can use or create tools to drive branches management of clean business (AR Inventory liability, P&L issues). Prepares and presents findings with solutions to branch management or sales/product teams for decision making. Able to communicate to and educate the branch on any new policies or system changes. Assists other Business Analysts and their branches with drive to clean business measures—is considered a go-to person or role model in their group. ● Clean Business—A/R management: Assist FSG group as liaison to the branch for cleaning up customer receivables issues. Review & trouble-shoot customer accounts for partial unpaid/disputed invoices or charges (freight, handling, UED, tax, credit, cash debit memo). Work with branch & FSG to resolve issues, determine & address root causes to avoid further issues. ● Profit seeking & other clean business: Work profit seeker reports daily to determine potential for GP enhancement/recovery and to avoid billbacks due to expired debts. Review & help resolve aged ship & debt items. Customer returns—monitor and/or approve RMA activity to help identify trends and possible training opportunities. Escalate issues to management when necessary. Reviews P&L on a monthly basis along with branch summary reports to try and find areas to reduce COGS an OP expenses. Review various reports to minimize branch billbacks. ● Business review reporting—Dashboard & other ad hoc reporting. Provide Dashboard, Top 20, NCNR, IVA, COP, and DSI and other reports on multiple business measures weekly, monthly and daily basis. Notify GM of any Red Flag items that may result in a loss for the branch management as needed using Focus, RMDS, and Planet Arrow. ● Branch Reviews, productivity, education, and communication. Conduct annual branch review for compliance with Operating policies & Procedures. ● Educate and communicate the field on best practices, process improvements, and policy changes. Assist with raining when necessary. ● Clean business—Inventory management: Review restricted inventory to advise branch to help maximize turns & minimize billback losses (includes bonded, CI/IPS & slowing moving inventory). Work with Material Planners & branch to minimize write-offs and exposures, and maximize returns. Review of Corp Accountability tool in Planet Arrow for all NCNR and Inactive Value Added parts. Work with Sales to minimize NCNR losses & prevent future defective, NCNR an IVA added issues from arising. Job Complexity ● Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience ● Completes work under moderate supervision ● Likely to act as an informal resource for colleagues with less experience ● Identifies key issues and patterns from partial/conflicting data ● Takes a broad perspective to problems and spots new, less obvious solutions Experience / Education Typically requires a 2 year degree and 3–5 years of experience or High school graduate with equivalent related experience. May require specific certifications.